Job Vacancy Announcement

Position Title
Records Technician

Position Type
Staff

Department
Records and Registration

FLSA
Non-Exempt

Union/Non Union
Union

Full Time or Part Time
Full Time

Grade
5

Hiring Salary Range
$31,785-$34,964/Annually

Regular or Temporary
Regular

Job Description Summary

Responsible for processing, registrations, schedule changes, transcript requests, and other records functions. First point of contact for visitors to the Office of Records and Registration

Minimum Qualifications

EDUCATION AND EXPERIENCE

• High School diploma, GED, or equivalent required
• One year of customer service experience.
• One to two years of college credit preferred.

Criteria

ESSENTIAL DUTIES

• Serves as the initial point of contact for the Office of Records and Registration. Greets and assists students, faculty, staff, and alumni.
• Manage the office registrar email account, responding to inquiries in a polite and timely manner.
• Registers students for credit and continuing education classes (including SAGE) and prints the registration statement/course schedule for students.
• Maintains a high degree of familiarity with federal regulations regarding the release of student information and follows these guidelines when viewing or disseminating student information.
• Protects the confidentiality of student academic and demographic information through the use of careful procedures for the storage and retrieval of student data.
• Answers questions and provides pertinent information to prospective and current students, parents, and others making inquiries and making appropriate referrals to other college departments and offices. Inform students of institutional policies and procedures and complete the proper forms.
• Provides exemplary customer service by maintaining a broad knowledge base of the College in order to serve a diverse student and employee population
• Verifies student identification and produces student school ID cards
• Review submitted documentation for accuracy, such as name changes, Social Security Number updates, and residency documents.
• Assist with the processing of high school transcripts.
• Scans and links document
• Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work with data processing systems
• Excellent written and oral communication skills with strong attention to detail
• Ability to maintain accurate records and files
• Ability to perform multiple tasks and exercise initiative with minimal supervision
• Excellent customer service skills
• Ability to adapt to changes