Job Summary

The Recruitment & Enrollment Readiness Coach will be based in one of our Dallas College Campuses and is responsible for helping middle, high school, and adult students define their career aspirations and identifying community college programs and/or training to meet those aspirations and achieve their educational goals. This position will empower students to make informed decisions regarding career and educational plans in preparation for success in post-secondary education and training. Position will also support the development, coordination, and implementation of community outreach, outreach, recruitment and registration ready status and activities based on the overall enrollment management objectives as prescribed by the strategic priorities of Dallas College under the leadership of the Lead of Recruitment and Retention

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Knowledge of the principles, practices and trends of Higher Education Outreach and Recruitment.
• Experience participating in and supporting change initiatives including knowledge and skill in process improvement, project planning, conflict resolution, team building, customer service, and data-based decision-making concepts.
• Able to develop and maintain outreach community programs with the intent of community involvement and cultivation as well as build community awareness of programs and services of the college.
• Must demonstrate an ability to establish and maintain cooperative working relationships with a variety of individuals (middle & high school students, parents, adult learners, and community members).
• General knowledge and experience in working with student success programs.
• Experience with current and emerging technology related to outreach, recruitment, and registration, including working knowledge with enrollment management systems and web-based recruitment efforts.
• An understanding of contemporary issues in higher education is required through professional development activities.
• Ability to identify, address, and collaborate with others on solutions to barriers preventing a significant portion of our population from having a job that pays a living wage.
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of stakeholders/constituents within the Dallas College community network related to career and academic requirements.

Minimum Requirements

• Associate degree, bachelor's preferred. Official transcripts required.
• Two (2) years of related experience preferably in a higher education setting with demonstrated experience in recruitment, outreach, and/or registration.
• Current and valid driver's license required for offsite travel.
• Ability to work extended hours beyond the regular 8:00 a.m. - 5:00 p.m. workday especially during heavy registration peak times including nights and weekends.
• Bilingual or multilingual preferred.
• Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.

Key Responsibilities

• Provide transformational support to students and their families in alignment to enrollment goals and key performance indicators using a case management model that includes but is not limited to- in person/face to face individual support both in office, off site, and at campus welcome desks; group presentations both on campus and off site; programming, events, and strategies both on campus and off site; virtual, text, email, call, and outreach campaigns with both one way and two way communication.
• Collaborate and support the development, execution, and ongoing improvement of student outreach and recruitment programs that embody the values and goals of Dallas College.
• Provide support of outreach, recruitment, and registration ready status efforts in collaboration with the entire College community.
• Support and act on the implementation of a comprehensive communication plan in collaboration with Dallas College Marketing outlining strategies for a variety of market segments that address prospective students, programs, enrollment inquiries, application processes, and all pre-enrollment or outreach phases of the enrollment process.
• Maintain effective communication between students, staff, faculty and administrators within the College and external community stakeholders.
• Support the development, enhancement, and maintenance of effective strategic community partnerships and alliances primarily with areas secondary schools enhancing student achievement through services and initiatives including but not limited to: Dallas Promise, State College Week Programs, Texas Association of Collegiate Registrars and Admissions Officers (TACRAO), Workforce Development, and similar programs or agencies; serve as primary liaison with area public and private schools and community businesses regarding all aspects of recruitment services.
• Demonstrated ability to work effectively with students from the full range of diverse populations.
• Support and act on the strategic planning, development, scheduling, marketing, and implementation of District-wide comprehensive recruitment programs and specialized recruitment events or activities throughout the county; ensure recruitment objectives, goals, budgets, policies, practices, and actions produce successful recruitment results consistent with Dallas College's overall mission and strategic plan.
• Deploy data-informed and results oriented outreach, recruitment, and registration ready status.
• Utilize technology to access data, maintain records, and generate reports and communicate with others.
• Employ long and short-term planning and evaluation of all recruitment strategies and programs, including resource management; analyze and evaluate multiple market segments and target recruitment needs; plan, implement, and report on recruitment programs or activities addressing such need.
• Interpret, articulate, and implement a variety of regulations, guidelines, and procedures to ensure compliance with Dallas College, state, and federal requirements.
• Prepares reports, proposals, and recommendations for overall programs; keeps detailed records of assigned activities.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.