Redhawk Student Central Specialist (Student Services Coordinator)

Department Information

Student Central at Indiana University Northwest is the front door for many of our students and families, providing a one-stop approach to essential services such as financial aid, billing, registration, and enrollment support. Our team is committed to creating a welcoming, student-centered environment where questions are answered, challenges are solved, and students are empowered to succeed. In this role, you will have the opportunity to make a direct impact on the student experience while working collaboratively with colleagues across campus to help students navigate university processes and achieve their educational goals. If you enjoy helping others, solving problems, and contributing to student success, Student Central offers a rewarding and dynamic place to build your career.

Job Summary

Department Specific Responsibilities

• Serves as a front-line member of Student Central, providing comprehensive customer service to students and families regarding financial aid, bursar services, registration, and general enrollment processes.
• Assists students in navigating university systems related to financial aid, billing, and student records, directing them to appropriate campus resources when needed.
• Supports daily operations of Student Central by responding to high-volume inquiries via in-person service, phone, and email.
• Helps coordinate and support Student Central initiatives, including enrollment events, financial aid outreach, and student success programs
• Maintains accurate student records and documentation in university systems while ensuring compliance with institutional policies and federal/state regulations
• Collaborates with campus partners, including Admissions, Financial Aid, the Registrar, and academic advising, to ensure a seamless student service experience
• Assists with student employment coordination within Student Central, including scheduling and providing guidance to student staff
• Contributes to continuous improvement efforts aimed at enhancing student experience, operational efficiency, and service delivery within Student Central.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and emails, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
• Provides directions, support, and information to student organization representatives and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• May assist with ordering or creation of promotional materials for student organizations or departmental needs.
• May provide guidance to other Student Services Coordinators.