Overview

The College of Veterinary Medicine seeks a Referral Liaison to serve as the liaison between the College of Veterinary Medicine Teaching Hospital and the veterinarians in the community.

Responsibilities

• Coordinates incoming and outgoing veterinarian referrals via telephone or other electronic means.
• Communicates estimates for services to customers and referring veterinarians as well as the procedures, processes, and policies of the AU Teaching Hospital to customers and referring veterinarians on intake.
• Coordinates and facilitates routine and emergency appointments from patient information gained by communicating with referring veterinarians.
• Responsible for updating and maintaining the referring veterinary database and website as needed and compiling and reporting survey data.
• Organizes and oversees public relations and marketing programs designed to increase the referral volume.

Qualifications

Level I requires a High school diploma or equivalent and 2 years of experience in administrative support services.

Level II requires a high school diploma or equivalent and 4 years of experience in administrative support services.

Substitutions Allowed for Experience: When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.