REGIONAL SECURITY OPERATIONS CENTER (RSOC) COORDINATOR

Scope of Job

To coordinate and oversee the outreach and onboarding of partnering organizations across the South Texas economic region with the Regional Security Operations Center (RSOC). Responsible for building strong partner relationships to help ensure their successful transition into the RSOC services, continuing satisfaction with ongoing partner collaborations, and fostering growth and expansion of new and emerging RSOC services.

Description of Duties

• Responsible for promoting RSOC services offered and coordinating and connecting with potential partner organizations to ensure their successful onboarding with the center.
• Coordinates center's day-to-day onboarding functions and activities are carried out in accordance with specified objectives.
• Plans, develops, and executes outreach strategies to engage prospective partners who could benefit from RSOC services.
• Responsible for building strong partner relationships to ensure a successful transition into the RSOC services, continuing satisfaction with ongoing partner collaborations, and fostering growth and expansion of new and emerging RSOC services.
• Presents the value proposition of our RSOC services, including tailoring services to meet partner organizational needs.
• Maintains a database of leads, interactions, follow-up activities, service offerings, and service selections.
• Serves as the primary point of contact for new partners during the onboarding of partnering organizations.
• Plans, coordinates and schedules onboarding meetings and activities.
• Provides partnering organization with clear instruction and guidance on RSOC services and expectations.
• Monitors, tracks and ensures partner onboarding milestones are met and maintained.
• Develops, conducts and coordinates informational training sessions to familiarize partners with RSOC platform.
• Addresses partner inquiries and ensures ongoing support obligations are met.
• Monitors, evaluates, and reports onboarding and support effectiveness and metrics through assessments, surveys, and feedback.
• Evaluates, analyzes and suggests enhancements to RSOC services based on customer feedback and the effectiveness of operations.
• Participates in the hiring, training and evaluation of assigned staff.
• Develops, cultivates, and maintains working relationships with internal/external departments/agencies and other organizations associated with and/or receiving benefit from the program.
• Participates in university committees and meetings as needed.
• Performs other duties as assigned.