Registration and Transfer Specialist
Position Summary
This position performs technical and customer service duties to assist in the college's advising, student registration and records management processes.
MAJOR DUTIES
- Receives, processes and analyzes incoming student transcripts, including international transcripts and military transcripts.
- Reviews and records prior learning credentials (AP, CLEP scores, IB, TEEX, etc.).
- Researches and verifies institutional accreditation.
- Compiles and calculates quarter hour courses for semester hour credit.
- Analyzes, processes and posts equivalent transfer coursework; prepares transfer evaluation reports.
- Manages and processes transfer credit appeals.
- Reviews, researches, and processes course substitutions based on transfer credit.
- Maintains Transcript Equivalency System with College Source.
- Completes degree and enrollment verification requests.
- Processes transcript requests and resolves issues with third-party systems.
- Enters grades and processes grade changes.
- Manages and enters grades into military system.
- Understands, explains, and follows the Family Educational Rights and Privacy Act (FERPA), related to student records. Provides forms and instructions to students and enters release information into computer system.
- Provides customer services; answers telephone and greet visitors; provides information and assistance; refers to appropriate personnel; takes messages and makes appointments.
- Records, registers, drops and withdraws students from classes; enters withdrawal grades as appropriate; troubleshoots and resolves registration error codes, and billing issues due to data entry errors.
- Provides instructions and guidance on way finding on the website
- Assists students in registering for classes.
- Resolves issues with student records.
- Sorts and files completed paper documents in preparation for scanning; scans and indexes documents.
- Performs related duties.
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