Position Summary

This position performs technical and customer service duties to assist in the college's advising, student registration and records management processes.

MAJOR DUTIES

• Receives, processes and analyzes incoming student transcripts, including international transcripts and military transcripts.
• Reviews and records prior learning credentials (AP, CLEP scores, IB, TEEX, etc.).
• Researches and verifies institutional accreditation.
• Compiles and calculates quarter hour courses for semester hour credit.
• Analyzes, processes and posts equivalent transfer coursework; prepares transfer evaluation reports.
• Manages and processes transfer credit appeals.
• Reviews, researches, and processes course substitutions based on transfer credit.
• Maintains Transcript Equivalency System with College Source.
• Completes degree and enrollment verification requests.
• Processes transcript requests and resolves issues with third-party systems.
• Enters grades and processes grade changes.
• Manages and enters grades into military system.
• Understands, explains, and follows the Family Educational Rights and Privacy Act (FERPA), related to student records. Provides forms and instructions to students and enters release information into computer system.
• Provides customer services; answers telephone and greet visitors; provides information and assistance; refers to appropriate personnel; takes messages and makes appointments.
• Records, registers, drops and withdraws students from classes; enters withdrawal grades as appropriate; troubleshoots and resolves registration error codes, and billing issues due to data entry errors.
• Provides instructions and guidance on way finding on the website
• Assists students in registering for classes.
• Resolves issues with student records.
• Sorts and files completed paper documents in preparation for scanning; scans and indexes documents.
• Performs related duties.