Registration Associate - Patient Access - Evenings/Nights - Marina Hospital

Associate performs all admissions activities for pre-admit and face-to-face registration of patients presenting to the Main Admissions and/or outpatient areas for treatment. The Registration Associate facilitates patient access to Marina del Rey Hospital and secures all demographic and financial patient registration information which includes the following: Registration, Pre-Registration, insurance verification, Third Party Liability (TPL) screening, Medi-Cal/Medicare eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages). The Registration Associate explains information and answers questions. Demonstrates competency skills including the ability to perform job duties and interact with customers with sensitivity and attention to the patient population(s) served. Performs all admissions activities for pre-admit and face-to-face registration of patients presenting to Main Admissions and/or outpatient areas for treatment. Obtains financial clearance and determines patient's correct financial classification. Performs insurance verification electronically, telephonically, DDE or product website use on Medicare, Medicaid, HMO, PPO or commercial products. Performs proper system search to secure a medical record number or assign a new one without duplication. Consistently follows CSMDRH Patient Identification Policy when assigning and verifying MRN. Performs proper selection of physician. Recognizes privileging issues (physician suspensions). Performs initial (basic) steps on physician suspensions. Explains patient financial obligation (deductibles) and collect funds to meet individual and department cash collection goals. Explains admit and consent forms to the patient and obtain necessary signatures. Demonstrates the ability to assemble the admitting and financial paperwork for inclusion on the patient chart in accordance with regulatory and CSMDRH requirements. Demonstrates competency regarding navigation and entering patient and financial information in the hospital ADT system and associated systems. Scans all appropriate documents into the scanning system for retrieval as appropriate. Works and resolves error worklist daily and without exception. Performs other duties as assigned Shifts: 3 mid-shifts and 2 overnight shifts Mid-Shift: 3:00pm- 11:30pm Overnight Shift: 10:30pm- 7:00am including weekend shifts Qualifications Education High School Diploma/GED High School diploma or the equivalent (preferred). - preferred Assoc. Degree/College Diploma Associate degree in Healthcare Administration, Business or related field. - preferred Experience 1 year Customer Service experience preferably in a healthcare setting. - minimum 2 years Healthcare Revenue Cycle - preferred Licenses and Certifications No license or certification required