Registration Coordinator 1

Job Details

Job Title: Registration Coordinator 1

Department: Optometry | Upper Arlington Clinic

The Registration Coordinator will triage in-person patient encounters and patient secure-messaging detailing visual and ocular complaints, and ocular emergencies; make independent decisions regarding scheduling appointments in the appropriate clinic service. Will provide patient services for appointment check-in and check-out. Will be responsible for assisting patient's arrivals, answering phones, scheduling appointments, and arranging and verifying insurance coverage. Understand HIPAA policy and present HIPAA information to patients. Will provide patient check-out services by re-verifying insurance, processing patient billing and coding sheets for accurate optometric procedures and diagnostic codes; collecting exam fees, co-pays, and eyewear purchases.

Responsible for posting payments for services and materials, determining patient and insurance responsible balances; and entering adjustments, refunds, and discounts in Compulink software. Understands and explains eye examination procedures and fees to patients, and answers patient prescription-related questions and patient questions based on medical record information. Responds to spectacle, contact lens, and medication/medication refill requests from patients and attending optometrists.

Supports Medical Records Department daily operations in accordance with state/federal regulations and college/university procedures governing medical records handling. Understands HIPAA and data entry of confidential patient information. Performs Release of Information duties in a secure and confidential manner. Prepares and reviews medical records and prescriptions for completeness and accuracy, scans documents/images into EHR, and conducts quality reviews. Archives and purges medical records. May assume other Medical Records duties in the absence of the manager. Communicates with other medical providers regarding patient care and referrals and delivers and retrieves records. Provides copies of receipts and Rx’s to patients. May perform these duties in other departments such as Medical Records, Vision Rehabilitation, Contact Lens, Binocular Vision/Pediatrics, Vision Therapy, Advanced Ocular Care or the Eyewear Gallery. Performs other administrative duties as needed.

This position will be located at the Optometry Clinic located at OSU Outpatient Care in Powell (7171 Sawmill Parkway) beginning in August 2026. Paid training will be conducted at our Main Clinic on Campus prior to opening.

Additional Information:

Minimum Class Requirements Per CCS Class Specs:

• High School Diploma or GED.

Desired Experience:

• One year experience in optometric or health care setting desired.
• Knowledge of practice management software desired; understanding of medical and administrative procedures desired

Pay Range: $17.35 - $19.71

Function: Finance

Subfunction: Revenue Cycle - Registration

Career Band: Individual Contributor

Career Level: T1

Location: Optometry Clinic (1041)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift