Provide troubleshooting and customer support in a timely
manner.
Assist in maintaining the structure and security of the
Cornerstone LMS database.
Collaboration and Professional Responsibilities
- Attend CCDET All Staff meetings (as scheduled).
- Maintain a working knowledge of CCDET projects.
- Serve as a resource for other CCDET staff as well as partner
staff, as needed.
- Maintain positive working relationship with all funding
sources.
Back-up Assistance for Nelnet and Qualtrics
- Create and update Nelnet webpages and Qualtrics surveys.
- Use HTML for Nelnet webpage content.
- Process purchases, refunds, and customer inquiries via phone or
email.
- Generate reports for account management and project needs.
- Consult with the Qualtrics Administrator on new projects and
provide technical support.
Communication
- Revise, deliver, and facilitate printed and electronic
materials for workshops.
- Respond to participant and stakeholder inquiries regarding
workshops, registrations, and LMS functionality.
- Maintain organized records of correspondence, registrations,
and supporting documentation.
Reporting and Course Creation
- Develop and revise reports and online courses.
- Publish reports and classes to the web.
Department:
Center for Community Development, Engagement, and Training
Compensation:
Starting at $42,000 commensurate with experience
Required Qualifications:
- Experience working with Cornerstone Learning Management System
(LMS) or other Learning Management System
- Excellent written and verbal communication skills
- Strong customer service skills
- Excellent computer skills, including MS Office products
- High level of problem solving and decision making
- High level of critical thinking
- Proofreading skills, including recognizing discrepancies,
problems, and errors
- Proven ability to work independently and in a team
environment
- Strong attention to detail
Preferred Qualifications:
- Familiarity with HTML, web design and publishing
- Familiarity with university processes
Education:
Bachelor's Degree
How to Apply:
Applicants must submit the following documents using the online
application:
Please use these documents to explain in detail how your skills
meet all of the Required Qualifications for this
position.
*Please use your application materials to speak to each of the
qualifications for this position as listed above. Be sure to
describe your relevant experience and areas of expertise, using
specific examples from your work and education history. Applicants
must complete all required fields and attach all required documents
prior to submitting the online application.
All final candidates will be asked to provide names, email contact
information, and/or phone numbers for three (3) references, with at
least one being from a manager or supervisor, during the interview
process.
Note: Once you have attached your materials and submitted your
application, you will not be able to go into the system and change
them.
To Ensure Consideration: Applications received by the end of the
day on 09/08/2026 are ensured full consideration. Applications
received after that date may be given consideration. Application
materials will be evaluated, and the most qualified applicants will
be invited to participate in the next step of the selection
process. Incomplete and/or late application materials may not
receive consideration.
Contact Information:
For questions regarding your application and additional options to
apply, contact Human Resources at recruitment@uwosh.edu or
920-424-1166
Work Authorization
Unless otherwise indicated in the job posting, the University of
Wisconsin Oshkosh does not offer H-1B or other work authorization
visa sponsorship for this position. Candidates must be legally
authorized to work in the United States at the time of hire and
maintain work authorization throughout the employment term. UW
Oshkosh is not an e-verify employer; therefore, STEM extensions are
not options for work authorization.
Legal Notices:
Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals
with disabilities who are employees or applicants for employment.
Employment opportunities will not be denied because of the need to
make reasonable accommodations for a qualified individual with a
disability. If you need assistance or accommodation in applying
because of a disability, please contact
hroffice@uwosh.edu or
920-424-1166. This job announcement and other material on this site
will be made available in alternate formats upon request to an
individual with a disability.
Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law.
UWO will not, however, reveal the identities of applicants who
request confidentiality in writing except as may be required by
Wisconsin's Open Records law. In certain circumstances, the
identities of "final candidates" and/or the identity of the
appointed applicant must be revealed upon request.
CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment
screening which includes a criminal background check, work
authorization, and verification of education. It will also require
you and your references to answer questions regarding sexual
violence and sexual harassment.
Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery
Report), which includes statistics about reported crimes and
information about campus security policies, see
https://uwosh.edu/police/ , or
call UWO Police Department, at (920) 424-1212 for a paper
copy.
UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, pregnancy, disability,
status as a protected veteran, or any other bases protected by
applicable federal or State law and UW System policies. We are
committed to building a workforce that represents a variety of
backgrounds, perspectives, and skills, and encourage all qualified
individuals to apply.