Registration & Records Generalist

This position supports the organization through work in a variety of student services areas, which may include activities related to registration and records. Ensuring compliance with federal, state, and accreditation regulations.

Serves as a lead for student registration processes, including but not limited to student registration troubleshooting, processing of necessary registration & records data changes in compliance with Aims policies and procedures. Coordinates with academic units related to transfer course equivalencies. Serves as a point of contact for internal and external stakeholders related to registration and records processes.

Assists the Registration & Records leadership team in identifying, developing, and delivering training related to College policy and procedure, federal and state regulations, and registration and records functions.

Supports Registration & Records with special projects, student information system testing, and interpretation of policies, procedures and other regulations.

Registration & Records Support:

• Provide quality, student-focused service and engage in continuous quality improvement.
• Work collaboratively with staff and faculty in support of R&R-related strategic initiatives.
• Respond to a variety of questions from students, staff, faculty, administrators, and the college community.
• Resolve student concerns based on applicable policies, procedures, and processes as they apply to R&R.
• Input, update, and retrieve information from the Student Information Systems.
• Educate and assist students on the use of Aims web services.
• Support students through connection, entry, progression, and completion of processes.
• Assist with processing using critical thinking and problem-solving to resolve issues.
• Refer students to other offices and resources as necessary.
• Maintain currency on R&R and general college student services information by attending meetings, training, and independent research.

Transfer Evaluation:

• Determine accreditation of transfer institution and the transferability of transcripted coursework.
• Articulate transfer coursework from outside educational institutions as well as from appropriate examinations such as CLEP or Advanced Placement.
• Coordinate with academic department chairs and program directors as needed to determine course equivalencies.
• Communicate transfer evaluation results to students in a timely manner.
• Monitor processes for adherence to deadlines, procedures, accuracy, and consistency in data entry.
• Troubleshoot and help with problems related to transfer evaluation.
• In coordination with the Registration & Transfer Evaluation Coordinator, develop and deliver training sessions to include all aspects of the process.
• Provide updated and additional training as needed.
• Assist with questions of transfer valuation as they relate to legislative and accreditation requirements and college policies and procedures.

Department Liaison:

• Research and resolve concerns with student data.
• Monitor and ensure compliance with legislative requirements, such as FERPA.
• Serve as a contact for the redesign of high school programs and related forms.
• Assist students, faculty, staff, and alumni with all aspects of Registration & Records.
• Assist with special projects as assigned by the Registrar, Assistant Registrar, and Registration & Transfer Evaluation Coordinator.
• Assist in testing of the ERP System and any other third-party systems associated with the Registration & Records office.

Other Duties as Assigned