"Relationship Management Officer - Australian Graduate School of Management (AGSM)"

The Relationship Management Officer plays a key role in managing the recruitment and admissions process for AGSM’s ten Award Programs, driving achievement of student enrolment targets. The role is responsible for coordinating tailored recruitment activities in alignment with UNSW Business School and AGSM strategies, both locally and internationally. This position involves engaging with experienced professionals and managers, providing expert advice, and guiding them through the student journey from initial enquiry to enrolment. The Officer also contributes to application assessments, recruitment campaigns, and events, while maintaining accurate data and supporting continuous process improvement.

Skills Required:

• A higher Tertiary qualification (or above), or an equivalent level of knowledge gained through any other combination of relevant education, training and/or experience.
• At least 2 years’ experience in a student or customer service position, preferably in the higher education sector or similar professional services environment.
• High level of organisational skills with a demonstrated ability to solve complex problems/enquiries, improve processes, deliver initiatives and work autonomously.
• Previous exposure to a sales-related function – with a demonstrated capacity to influence and inspire prospective customers.
• Demonstrated experience in a role requiring accuracy and attention to detail.
• Highly advanced interpersonal skills, and written and verbal communication skills, with the ability to use tact and diplomacy, negotiate and communicate with influence, and clearly convey ideas and information to a diverse group of people from varying backgrounds and seniority.
• Extensive experience and high-level skills working with digital technologies including databases, CRM and Microsoft office.
• Demonstrated outstanding customer service skills.

Benefits and Culture:

UNSW offer a competitive salary and access to a plethora of UNSW-perks including:

• 17% Superannuation and leave loading
• Flexible working
• Additional 3 days of leave over the Christmas Period
• Access to lifelong learning and career development
• Progressive HR practices

How to apply:

Please click Apply now to submit your application online. Please provide a resume and a cover letter addressing the selection criteria. Please ensure your Cover Letter addresses the Skills and Experience mentioned in the PD (no more than 1-2 pages).

If you have any queries about the role, please contact Kenneth Cheung at kenneth.c@agsm.edu.au. If you have any queries about the recruitment process, please contact Aarti at a.aarti@unsw.edu.au.