"Relationship Management Officer"

Job Description:

Employment Type: Full Time, 35 hours per week

Duration: Continuing

Remuneration: Professional Level 6 $103K- $110K per annum+ 17% super + Annual Leave Loading

Location: Kensington, New South Wales (the successful candidate is required to work minimum 3 days on campus)

To be successful you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.

Why this role matters:

The Australian Graduate School of Management (AGSM) is part of UNSW’s Business School, named Australia's top business school for the third consecutive year by the AFR BOSS Best Business Schools Ranking. For more than 45 years, we’ve been training ambitious professionals who go on to become international business leaders in their industries. Our MBA programs and short courses are designed and led by experienced practitioners who combine the latest research and industry best practice in a collaborative, outcome-focused environment.

The Relationship Management Officer plays a key role in managing the recruitment and admissions process for AGSM’s ten Award Programs, driving achievement of student enrolment targets. The role is responsible for coordinating tailored recruitment activities in alignment with UNSW Business School and AGSM strategies, both locally and internationally. This position involves engaging with experienced professionals and managers, providing expert advice, and guiding them through the student journey from initial enquiry to enrolment. The Officer also contributes to application assessments, recruitment campaigns, and events, while maintaining accurate data and supporting continuous process improvement.

Skills Required:

(please review the Position Description for a full list of Skills and Experience)

• A higher Tertiary qualification (or above), or an equivalent level of knowledge gained through any other combination of relevant education, training and/or experience.
• At least 2 years’ experience in a student or customer service position, preferably in the higher education sector or similar professional services environment.
• High level of organisational skills with a demonstrated ability to solve complex problems/enquiries, improve processes, deliver initiatives and work autonomously.
• Previous exposure to a sales-related function – with a demonstrated capacity to influence and inspire prospective customers.
• Demonstrated experience in a role requiring accuracy and attention to detail.
• Highly advanced interpersonal skills, and written and verbal communication skills, with the ability to use tact and diplomacy, negotiate and communicate with influence, and clearly convey ideas and information to a diverse group of people from varying backgrounds and seniority.
• Extensive experience and high-level skills working with digital technologies including databases, CRM and Microsoft office.
• Demonstrated outstanding customer service skills.

To learn more about this position, and view the comprehensive skills and criteria list, a copy of the Position Description can be found by clicking on the position description button beneath our ad on JOBS@UNSW.

Benefits and Culture:

UNSW offer a competitive salary and access to a plethora of UNSW-perks including:​

• 17% Superannuation and leave loading​
• Flexible working ​
• Additional 3 days of leave over the Christmas Period​
• Access to lifelong learning and career development ​
• Progressive HR practices​

More information on the great staff benefits and culture can be found here.

How to apply

Please click Apply now to submit your application online.

Please provide a resume and a cover letter addressing the selection criteria Please ensure your Cover Letter addresses the Skills and Experience mentioned in the PD (no more than 1-2 pages).

To view the full position description, please click on the Position Description link below.

Contact

Any applications sent to the contacts below will not be accepted.

If you have any queries about the role, please contact Kenneth Cheung at kenneth.c@agsm.edu.au

If you have any queries about the recruitment process, please contact Aarti at a.aarti@unsw.edu.au

Applications close: Sunday 31 August before 11:30 pm

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.