"Research and Information Services Team Leader (Fixed Term)"

Research and Information Services Team Leader (Fixed Term)

University of Cambridge - University Library

Fixed-term: The funds for this post are available for 1 year in the first instance.

Ever wanted to work in an institution that is home to one of the world's great collections of cultural treasures and research materials? Cambridge has an impressive history of music performance and musicological research and we take pride in our services supporting teaching and research at Cambridge University Libraries and Archives.

The role:

This role is part of the Reader Services division and plays a key part in the information services offered to the academic community of the University Library. The role holder is responsible for contributing to and delivering day-to-day operations within the main Reading Room.

As Research and Information Services Team Leader you will:

• Provide a welcoming point of contact to the Library's readers and visitors.
• Guide and advise a wide range of Cambridge academics, students, and visitors, both in person and remotely, with a dedication to delivering a high standard of customer service.
• Manage six staff within the department and a pool of approximately 15 cover staff.
• Be responsible for contributing to and delivering the day-to-day operations in the main Reading Room.
• Support, maintain, improve and promote the Library's high service standards.
• Demonstrate the ability to be flexible to the changing needs of the service.
• Assist or lead library and information skills activities.
• Assist in the induction, training and supervision of staff; documenting procedures.

What we are looking for:

• Enthusiasm, flexibility, and a committed approach to the delivery of the highest possible level of customer service.
• Experience with formal line management responsibilities, including the ability to supervise, direct, motivate, and develop team members.
• A proactive approach, comfortable with allocating tasks to colleagues.
• Experience with the recruitment process, including interviewing candidates, training, and reviewing performance.
• Previous experience in devising, delivering, and reviewing induction and training programmes.
• Experience in public speaking to represent the Library to students, academics, and visitors through tours and presentations.
• A positive approach to developing and implementing policies and procedures to ensure an efficient, effective, and world-leading service.

What we offer:

• Generous annual leave allowance of 36 days (inclusive of public holidays)
• Exceptional parental leave (including maternity, paternity / co-parent, adoption and shared parental leave).
• Discounts on major retailers.
• Professional development opportunities such as apprenticeships and access to a variety of training courses.

For informal enquiries please contact Rose Giles rfg29@cam.ac.uk 01223 3334741.

For further details please refer to the Further Particulars.

To apply online for this vacancy and to view further information about the role, please click 'Apply' above.

Please quote reference VE48540 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.