"Research Cyberinfrastructure Consultant"

Job Summary

The Research Cyberinfrastructure group at the University of Wisconsin-Madison, Division of Information Technology is hiring a Research Cyberinfrastructure Consultant. The Research Cyberinfrastructure Consultant will provide end user support and training for researchers using enterprise-wide applications for data storage, movement, and sharing. You will provide support and guidance to researchers to enable them to better manage their data, automate data movement and computing workflows, and apply roles and permissions for secure sharing of data with collaborators. In this role, you will be responsible for responding to user requests and issues related to the University's research storage and data transfer infrastructure. You will develop and deliver workshops, training, and documentation for researchers, in partnership with groups in central and distributed IT, research computing centers, and the Libraries. You will develop expertise in the broad range of data and computing workflows of researchers in all disciplines and processes/tools that make these workflows more seamless. Your work will help researchers use key elements of research computing infrastructure, in support of the University's RISE (Research Innovation and Scholarly Excellence) initiative.

University of Wisconsin-Madison is a leading research university, known for interdisciplinary research that creates knowledge and innovations that benefit society and improve lives around the world.

The candidate selected for this position may perform a combination of on-site and remote work subject to an approved flexible work arrangement (FWA), which is reviewed and approved annually. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation; and alignment with the campus's teaching, learning, and research missions. DoIT provides core IT infrastructure services to the university, develops and implements services for the university and in some cases, for the Universities of Wisconsin, plays a major role in managing the state-wide higher education network and regional networks.

This position is part of the Wisconsin Research, Innovation and Scholarly Excellence (RISE) Initiative. Through accelerated and strategic faculty hiring, research infrastructure enhancement, interdisciplinary collaboration, and increased student and educational opportunities, RISE addresses complex societal challenges of importance to the state, nation and world. Building on UW–Madison’s strengths, RISE expands the University’s successful track record of connecting with communities and industry on collaborative solutions.

Over the next three academic years, UW–Madison will substantially increase current hiring levels, bringing 150 new RISE faculty to campus. Candidates hired through RISE will join a community of scholars working across disciplines, schools and colleges on research, teaching and outreach endeavors. The community will engage regularly in venues such as seminar series and colloquia to share ongoing projects and identify opportunities to work together. The University will support the community, facilitating access to research infrastructure, and funding to support broad and rich collaboration.

Further information regarding RISE can be found at: https://rise.wisc.edu/.

Key Job Responsibilities

• Participate in interdisciplinary and collaborative efforts with other departments, schools and colleges
• Writes and updates documentation and tutorials supporting CI activities for research
• Performs troubleshooting, analysis, operation, and support of advanced computing systems for research
• Provides direct support of users of advanced computing systems for research
• May provide support for development of custom Cyber Infrastructure solutions for research needs
• May develop and facilitate brief courses for internal researchers

Department

Division of Information Technology, CTO Office, Research Cyberinfrastructure

The Office of the Chief Technology Officer supports the university in working toward a more flexible, cohesive and agile IT infrastructure to reduce complexity and modernize existing systems.

The Research Cyberinfrastructure unit, within the Division of Information Technology, is a group of IT professionals that provides services and support to researchers for their data, computing, data science, and AI-based work. Our mission is to provide a robust, secure, and evolving infrastructure that enables the work of researchers in all disciplines and aligns with UW–Madison’s research mission and strategic priorities. To do this, we partner extensively with groups in central and distributed IT, research computing centers, the Data Science Institute, and the Libraries. We focus on providing high quality, reliable services while continuously exploring and learning new technologies that will become transformative for research.

Compensation

Starting salary will be based on experience and qualifications. Well qualified applicants can anticipate to earn between $65,000 - $75,000, with final salary based on experience and qualifications.

Required Qualifications

• Experience supporting researchers and/or other clients as a member of an IT, Library, or computing service organization or research lab, group, or center
• Experience developing technical documentation, tutorials, training, or other support materials for end users
• Coding skills in one or more of the following: Python, R, or comparable language(s)
• Basic skills and experience with at least one of the following platforms: RStudio, Jupyter, GitHub/GitLab, Amazon Web Services, Google Cloud Platform, Microsoft Azure

Preferred Qualifications

• Experience developing automated processes for data analysis, extraction, or formatting using REST APIs, scripting languages, or other tools
• Familiarity with current storage, computation, and data-intensive workflows in one or more research disciplines
• Experience serving as a point of contact and technical support for users of information or computing systems

Education

Associate's Degree Preferred Minimum

How to Apply

Click on the "Apply” button to start the application process.

You will be prompted to upload the following documents:

• Resume
• Letter of Qualifications

Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.

Contact Information

DoIT Human Resources, doit-hr@doit.wisc.edu, 608-263-1790