Research Systems Experience Analyst (Systems Analyst)

Job Summary

This position works within a collaborative, dynamic team with extensive expertise in scientific computing, research computing, and cyber-infrastructure. A person in this role supports Jetstream2 and ACCESS Operations, working with researchers and technical teams to analyze needs, improve workflows, and shape researcher-facing services and systems.

Department-Specific Responsibilities

• Translates stakeholder needs into actionable requirements and helps ensure these nationally available advanced cyberinfrastructure services are usable, accessible, and aligned with researcher needs.
• Performs advanced systems analysis for Jetstream2, ACCESS Operations with a focus on researcher experience, usability, and accessibility.
• Consults with researchers, facilitators, developers, system administrators, and other stakeholders to identify needs and define business and functional requirements.
• Develops user stories, acceptance criteria, workflow documentation, functional requirements, and implementation plans that translate stakeholder needs into actionable development priorities.
• Conducts workflow analysis and usability evaluations and assesses websites, documentation, training materials, and other researcher-facing resources to identify opportunities for improvement.
• Implements and maintains lightweight solutions within existing platforms, such as web content management systems (WCMS), forms, and other configurable tools, to address user and operational needs.
• Supports project planning, implementation, quality assurance, and user acceptance testing to ensure solutions meet documented requirements and researcher needs.
• Researches and applies best practices in systems analysis, user experience, accessibility, and service design and provides guidance to project teams.

General Responsibilities

• Performs advanced systems analysis, including implementation and documentation, quality assurance testing, and documentation development.
• Performs project planning, formulating objectives, preparing proposals and detailed functional requirements documents, and developing support materials; may lead project implementation and quality assurance efforts.
• Assesses documentation and training as well as web and electronic information sources.
• Consults with stakeholders to identify and evaluate functional requirements of new and existing systems; contributes advanced knowledge to large scale development efforts.
• Ensures system analysis protocols adhere to all university policies and standards; may participate in committees and communities of practice to share and improve system analysis practices across the university.
• Provides advanced research/analysis and stays up-to-date on new industry standards for systems administration and analysis.
• May serve as project leader; often provides guidance to junior peers.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree (preferably in computer science or related field.)

Preferred

• PhD in a related field.

WORK EXPERIENCE

Required

• 5 years of systems analysis or related experience.

Preferred

• Experience working in scientific computing, research computing, or research support environments.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Possesses a high degree of initiative.
• Ability to influence internal and/or external constituents.
• Advanced analytical skills.

Preferred

• Experience conducting stakeholder interviews, requirements-gathering sessions, or other discovery activities to understand user needs, workflows, challenges, and goals.
• Experience translating stakeholder needs into clear user stories, functional requirements, acceptance criteria, workflow documentation, and actionable development priorities.
• Experience applying user-centered design, usability, and accessibility practices to improve systems or services.
• Strong interviewing, facilitation, and active-listening skills, with the ability to elicit and clarify requirements from technical and non-technical stakeholders.
• Experience evaluating digital interfaces, documentation, and workflows for usability and accessibility.
• Experience developing user stories, functional requirements, acceptance criteria, and workflow documentation.
• Experience authoring or co-authoring conference papers, technical papers, reports, or presentations that communicate project outcomes, findings, or best practices to research and professional audiences.
• Familiarity with web technologies, Application Programming Interfaces (APIs), content management systems, and software development processes, with the ability to implement lightweight solutions within existing platforms and collaborate with technical teams on more complex development.
• Familiarity with version control systems such as Git, Linux-based computing environments, and project management software.
• Familiarity with AI/ML tools and workflows or interest in developing these skills.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

This is a grant-funded position.

This position is not eligible for H-1B sponsorship.

Work Location

Bloomington, Indiana.

This position is eligible for a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Advertised Salary

$85,000 - $90,000 per year based upon experience and internal equity within the department.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Advanced

FLSA: Exempt

Job Function: Information Technology

Job Family: Business/Systems Analysis

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Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Contact Us

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Telephone: 812-856-1234