Reservations Supervisor

Wayne State University is searching for an experienced Reservations Supervisor at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

Reserve Student Center-run spaces on campus and assist customers (external, departments and student organizations) through their event planning process including customer meetings, tours, room diagrams, contracts and billing. Create the optimal experience for all customers by analyzing their budget, needs, and goals. Connect customers to the correct campus resources.

Co-supervise up to 20 student reservations and information desk staff. Provide leadership on all area responsibilities. Assist and participate in special projects such as staff recruitment and selection, staff training, departmental assessment, goal setting and serve on divisional committees.

Serve as a coordination liaison to other departments and University personnel, outside agencies and professional groups.

Work closely with the Student Center and Campus Reservations professional staff to ensure all pre-event preparations are complete. Assist with the development of short and long-range departmental planning.

Create, implement, update and distribute procedures and policies necessary to ensure smooth functioning of department. Other duties as assigned.

Qualifications:

Education Bachelor's degree

• Additional Education Information: Bachelor’s degree from an accredited college or university with a preferred concentration in Business, Hospitality, Student Affairs or Higher Education or an equivalent combination of education and/or experience. Master’s Degree preferred.