Residence Education Coordinator

Job Details

Position Details

Classification Information

Position Classification Title
Student Housing Professional, Resident Hall Mgr (R&B Included)

FLSA
Exempt

Position Class
82402

Position Overview

Join the Ramily!

Join the Ramily!
Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina—known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks

Position Summary

Join the Ramily!
Winston-Salem State University’s Department of Housing and Residence Life has 3 (three) openings for Residence Education Coordinators. This job posting will remain live until all three vacancies are filled.
We are seeking dedicated and student-centered professionals to join our dynamic team in supporting a diverse and vibrant residential experience.

As a key member of our Housing and Residence Life team, the Residence Education Coordinators (RECs) are responsible for cultivating a positive living-learning environment that promotes student success, community engagement, and personal development. This full-time, live-in position plays a critical role in building communities, supporting residential students, and implementing departmental initiatives aligned with the university’s mission and strategic goals.

Primary Responsibilities

• Provide Leadership and Supervision of Student Staff
  Recruit, train, supervise, and evaluate a team of Resident Assistants (RAs), fostering their growth as student leaders and peer educators. Facilitate ongoing development opportunities that emphasize professional competencies, crisis response, and community engagement. Ensure staff accountability through regular one-on-one meetings, performance assessments, and developmental feedback.
• Supportive Living-Learning Communities
  Intentionally build residential environments that affirm the identities, experiences, and values of all students. Apply student development theory and best practices to create communities that are welcoming and conducive to personal growth, academic achievement, and holistic well-being.
• Uphold and Educate on Community Standards and Student Conduct
  Serve as a conduct hearing officer for low-level student conduct cases, ensuring due process and educational outcomes in alignment with the Code of Student Conduct. Promote community responsibility by addressing behavior in a restorative and developmental manner, while reinforcing university values and expectations.
• Coordinate Crisis Management and Emergency Response
  Serve in a 24/7 on-call rotation to respond to incidents involving student safety, mental health concerns, facility emergencies, and other critical situations. Partner with campus stakeholders (e.g., Counseling Services, Campus Police, Student Health) to ensure comprehensive and compassionate response to student crises.
• Design and Implement Educational and Community Engagement Initiatives
  Develop and execute intentional programming and community-building initiatives aligned with the department’s residential curriculum and institutional mission. Collaborate with faculty, student leaders, and campus partners to promote student learning, cultural awareness, leadership development, and civic engagement.
• Provide Direct Student Support and Advocacy
  Build meaningful relationships with residential students through visibility, mentorship, and one-on-one interactions. Offer individualized support, referrals, and guidance to help students navigate personal, academic, and social challenges. Act as a key resource in promoting student retention and success.
• Manage Operational and Administrative Functions
  Oversee the daily management of an assigned residential area, ensuring operational excellence in areas such as occupancy management, key control, health and safety inspections, and facilities maintenance. Maintain accurate records, submit reports, and ensure compliance with university and departmental procedures.
• Collaborate to Advance Institutional and Departmental Goals
  Actively engage with colleagues across Housing and Residence Life, as well as university partners, to advance initiatives related to student success, retention, and belonging. Participate in department-wide planning, assessment, training, and professional development efforts to support continuous improvement and strategic alignment with WSSU’s mission.

Position Information

Position Number
561544

Working Position Title
Residence Education Coordinator

Building and Room No.
Cleon F. Thompson, Jr. Student Services Center Suite 301

Appointment Type
Permanent Full-Time

If Time Limited.
No

Appointment Length.

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies
All - Emergency and Pandemic on site

Normal Work Schedule
8:00 am – 5:00 pm; Monday – Friday

Department Required Skills

• Bachelor’s degree
• Four to five years of related and relevant experience

Preferred Years Experience, Skills, Training, Education

• Master’s degree in Higher Education, Student Affairs, Counseling, or related discipline.
• Experience with supervision of student staff.
• Familiarity with residential curriculum models and student development theory.
• Crisis management and conflict resolution experience.

Knowledge, Skills, and Abilities

• Strong interpersonal, communication, and conflict resolution skills.
• Ability to manage multiple priorities and work both independently and collaboratively.
• Knowledge of student development and identity development.
• Comfort with technology and administrative systems (e.g., Maxient, StarRez, Advocate, or equivalent).
• Willingness and ability to live on campus and participate in an on-call duty rotation.

Required License or Certification

• Valid US Drivers License

Valid US Driver's License
Yes

Commercial Driver's License Required
No

Physical Required
No