"Residence Hall Director, Rome"

Residence Hall Director, Rome

St. John's University is a Catholic, Vincentian, metropolitan, global, and anti-racist institution. In service of this mission, the University is dedicated to ensuring that all students are supported, valued, and thriving in the University community, on our New York campuses and abroad. The Residence Hall Director (RHD) of the Rome campus, who serves as the primary live-in administrator on campus, is central to these efforts.

The RHD manages the Residence Hall and provides day-to-day support to students while they are studying in Rome and residing on campus. The person in this position reports to the Director of Rome Programs and supervises 3-4 part-time Resident Assistants.

Essential Functions:

PROGRAM MANAGEMENT & STUDENT LIFE

• Provide day-to-day support for the Residence Hall Community.
• Facilitate the arrival and departure of St. John's student groups, including airport pick-up and drop-off.
• Work with the Student Life Coordinator to conduct an orientation for all incoming residents that familiarizes them with Residence Hall policies and helps them adjust to life abroad.
• Coordinate bed rental clients, including check-in, check-out, arrivals, departures, orientations, and classroom scheduling.
• Cooperate with maintenance personnel to manage the operations of the residence and facilities of the Rome Campus to ensure a safe, well-maintained student environment.
• Oversee preparations of the Residence Hall for student arrival with the Rome Administration facilities staff and cleaning service.
• Plan and deliver the Cultural Mentorship Program to students in Rome with the Coordinator of Academics and Program Development.
• Maintain regular office hours to be available for students' questions and assistance.
• Attend occasional evening and weekend events or trips as assigned by the Director of Rome Programs.

HEALTH AND SAFETY

• Administer University and residence hall policies and coordinate with Public Safety as needed.
• Work to ensure the health, safety, and general welfare of all residents on the St. John's Rome campus in keeping with protocols and guidelines established by St. John's University.
• Serve as primary resource for student health and safety on campus, dealing with crises and emergencies as they arise.
• Coordinate response to such emergencies, as needed, in a manner consistent with St. John's emergency response protocols.
• Assist as primary contact for students for any mediation or conflict resolution issues, particularly as they relate to housing and health issues.
• Establish and maintain communication with students living in the residence hall through individual outreach and community meetings.

ADMINISTRATIVE TASKS

• Manage administrative reports and forms (e.g., health and safety forms, linen exchange, etc.).
• Amend Residence Hall Director and Resident Assistant manuals to reflect needs, policies, and procedures specific to the Rome Campus and update as needed.
• Update the Rome Campus Guide as necessary in conjunction with the Director of Rome Programs.
• Manage room assignments, distribution, and collection of e-keys.
• Coordinate with IT to input e-key information into the database.
• Track and manage residence life violations.
• Monitor and handle fines and charge fines to students' accounts in Banner.
• Participate in daily administrative activities with Rome colleagues to support the smooth functioning of Rome programs.
• Attend student meetings along with other Rome staff.
• Work with the Rome staff to coordinate assessment initiatives to determine student satisfaction in services and housing and to devise a plan to continually improve operations.
• Observe and oversee students' attendance at orientation and mandatory activities and enforce related sanctions.
• Prepare Cessione di Fabbricato for each incoming resident in partnership with the Assistant Vice President.
• Select and manage Work Study students.

RESIDENT ASSISTANT TRAINING & SUPERVISION

• Recruit, train, and supervise a staff of 3-4 Resident Assistants on proper safety and reporting protocols and procedures.
• Monitor work performance and compliance with St. John's procedures and provide ongoing training as needed.
• Plan and conduct weekly RA meetings.
• Advise and support the RAs in matters of student services, discipline, and building management.
• Track the RAs' hours and ensure they are equally distributed among the RAs.
• Create the RAs' duty schedule.
• Assist the Coordinator of Student Life with RA assignments for student activities.

Competencies:

• Strong interpersonal, communication, and teamwork skills
• Courtesy, tact, and the ability to establish and maintain effective working relationships with people in a multicultural environment and with a geographically dispersed team
• Strong client service orientation
• Strong relationship management skills
• Excellent capabilities to enthusiastically engage a culturally and ethnically diverse student population.
• Experience with educational systems in both Italy and the U.S.

Supervisory Responsibility:

This position manages part-time employees on the Rome Residence Life team and is responsible for the hiring and performance management of the employees within that team. The position supervises the following employees: 3-4 Resident Assistants

Work Environment:

This position operates in a professional office environment and is required to use standard office equipment such as personal computers, printers, copiers, multimedia equipment, etc.

Physical Demands:

No unusual physical demands are required other than occasional walking on field trips/site visits with students.

Position Type/Expected Hours of Work:

Full-time position of 38 hours per week, as per the Italian CBA. Office hours are Monday to Friday, with occasional evening/weekend/public holiday work due to programmatic needs or emergencies.

Travel:

Occasional field trips in Italy and travel to the New York and Paris campuses may be required.

Required Education and Experience:

• Bachelor's degree in education or a related field
• 1-2 years' experience in U.S. higher education and/or study abroad

Preferred Education and Experience:

• Master's in education, educational counseling, international education, or a related field
• 3-5 years' experience in U.S. higher education and/or study abroad
• Experience with Banner, TerraDotta, Maxient, and Star Rez

Additional Eligibility Qualifications:

• Authorized to work in the Schengen area
• Fluent in Italian and English
• Ability to work flexibly, based on program needs

Other Duties:

This job has 24/7 on-call responsibilities when on campus. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. To the extent permitted by local law, duties, responsibilities, and activities may change at any time, with or without notice.

*Important Note- St. John's is NOT an E-Verify Employer

Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment, and education.

St. John's University is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.