Residence Life Coordinator, Operations, Residence Life

Department Information

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University (IU) experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

Residence Life is a strategic campus partner in the Involvement and Belonging area of the Office of Student Life. We house predominantly first-year students in 14 traditional residence halls and 6 apartment communities. In addition to our traditional floors, we have 19 Living Learning Centers and Thematic Communities.

Located in Bloomington, Indiana, Indiana University Bloomington is a public research institution with enrollment over 48,000 students and some of the top academic programs in a range of disciplines. With Big Ten sports, more than 700 student organizations, a vibrant arts community, and numerous other opportunities for involvement, IU is a campus full of energy and life.

Job Summary

Department-Specific Responsibilities

• Develops, monitors, and manages databases, files, records, and schedules essential to the operation of a residence hall at IU, and assists with access management system.
• Collaborates daily with residence hall leadership, custodial, and facilities staff.
• Manages maintenance requests, including following up with facilities staff and residents with updates.
• Assists in the selection, training, supervision, direction, and payroll administration of part-time desk staff.
• Responds to Customer Relationship Management (CRM) cases, emails, and phone calls.
• Prepares conference billings and guest housing receipts.
• Maintains accurate timekeeping for assigned staff through Kuali Time system.
• Responds to inquiries from outside the department, answers questions regarding department's policies and procedures or refers to appropriate office.
• Responds to resident concerns in a timely and professional manner.
• Audits building occupancy in collaboration with the assignment's office monthly to ensure records are accurate.
• Handles the center event registration process, including space reservations.
• Manages room blocks for summer conferences, works closely with in-center staff to co-supervise summer staff.
• Ensures rooms are ready for move-in, tests access cards, and troubleshoots issues with guests.
• Sorts, distributes, and forwards mail; prepares and places supply and copy orders.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of residence life initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Develops, monitors, and oversees maintenance of databases for housing management system, parking, mail tracking, guest housing, work orders, electronic access, and key systems. Ensures data is accurate, complete, and up-to-date.
• Monitors and processes guest housing, damages, and storage to include reservations and billing. Oversees the preparation of various business reports.
• Assists other residence life staff, including maintenance staff, with the overall condition of the building. Follows up on maintenance and work orders to ensure timely completion; coordinates cleaning, moving, and repairs schedules.
• Responds to and resolves resident problems and issues as they arise. Serves as informational resource to residents and staff on housing policies and procedures or refers to the appropriate office.
• Provides directions, support, and information related to policies, procedures, and building rules to residents, students, faculty/staff, campus visitors, and other internal and external constituents.