Residence Life Office Assistant – Student Employment & Hiring Operations

periods.

This role requires exceptional organization, attention to detail, discretion with confidential information, and strong communication skills. The Program Assistant works closely with student staff, professional staff, campus partners, and recruitment and selection committees to ensure accurate, timely, and compliant processing of student employment tasks. Primary systems used include Workday and related university databases, such as Banner, Maxient, StarRez, and erezlife.

Housing and Residence Life is an integral part of the University of North Florida and is measured by its ability to support student success through responsive, caring, and effective services. As such, this position requires a positive, self-motivated, service-oriented individual who demonstrates patience, professionalism, and a commitment to equity, accuracy, and collaboration while supporting student staff and professional colleagues.

Job Functions / Essential Duties

Responsibilities of the Residence Life Program Assistant – Student Employment & Hiring Operations include, but are not limited to:

Student Staff Hiring & Employment Administration

• Coordinate student staff hiring processes from offer through onboarding, including initiation, tracking, and verification of employment actions in Workday.
• Ensure completion and accuracy of I-9 documentation, onboarding tasks, job changes, rehires, and terminations in accordance with university and federal requirements.
• Monitor and follow up on incomplete or pending employment actions to ensure timely compliance.
• Serve as a primary point of contact for student staff regarding employment paperwork, hiring timelines, and Workday-related questions.

Recruitment & Selection Support

• Provide administrative and logistical support for student staff and professional staff recruitment and selection committees.
• Coordinate hiring timelines, communication templates, tracking tools, and documentation for searches and student staff selection processes.
• Assist with maintaining accurate recruitment records and employment files in accordance with university retention and confidentiality standards.

Timesheets & Payroll Coordination

• Support student staff timesheet processes, including monitoring submissions, troubleshooting issues, and coordinating corrections as needed.
• Serve as a liaison between Residence Life, Payroll, and Human Resources to resolve discrepancies or questions related to student employment compensation.

Systems, Records, & Data Management

• Maintain organized, accurate records related to student employment, hiring cycles, and staffing changes.
• Generate basic reports or tracking documents to support staffing projections, onboarding progress, and audit readiness.
• Utilize spreadsheets, Microsoft Office tools, Workday, and other institutional systems to support operational needs.

Communication & Customer Service

• Communicate clearly and professionally with student staff, professional staff, and campus partners regarding processes, deadlines, and expectations.
• Provide high-quality customer service in a fast-paced environment with frequent interruptions and competing priorities.
• Demonstrate care, patience, and problem-solving skills when supporting students navigating employment processes.

Other Duties

• Participate in move-in, move-out, or peak operational periods as needed to support department-wide priorities.
• Perform other related duties as assigned to support the mission and operational effectiveness of Housing and Residence Life.

Marginal Functions

• Provide additional staffing support during peak Housing and Residence Life events or operational periods.
• Assist with special projects related to staffing, hiring process improvements, or departmental initiatives.

Required Qualifications

Preferred Knowledge, Skills, and Abilities

• Experience with Workday or similar enterprise HR systems.
• Familiarity with student employment practices in higher education.
• Strong organizational skills and ability to manage confidential information.
• Ability to work independently while maintaining strong collaborative relationships.
• Commitment to accurate, student-centered service

Statement(s) of Understanding This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

Organization

Mission Statement

Our student-centered mission is to create the next generation of thinkers, leaders, and problem solvers with the knowledge and experience to uniquely change the world.

Vision Statement

University of North Florida will be the higher education nexus where diverse students, faculty, and organizations from around the world collaborate to creatively innovate for the advancement of society.

Values

We achieve excellence in all we do; we are an institution of uncompromising character; we lead with humility, humanity and integrity.

Integrity – We do the right thing for the right reason at the right time.

Respect – We treat everyone with kindness, we are informed by the perspectives of other, and we draw strength from our differences.

Accountability – We are responsible for how the outcomes of our actions affect others and our environment.

Innovation – We harness creativity and talent to turn challenges into opportunities and problems into solution in a uniquely UNF way.

Strategic Goal

University of national prominence and distinction with North Florida as our catalyst and student success as our mantra. Learn more about UNF’s 2020-2025 Strategic Plan.

Statement of Unity

UNF stands in unity and solidarity with all members of our community, regardless of genetic information, race, color, religion, age, sex, disability, gender identity and expression, sexual orientation, marital status, national origin, or veteran status. We are proud of the diversity in our students, faculty and staff.

We strongly condemn acts of hate and bigotry as antithetical to the university's core values of mutual respect and civility. Actions and words that seek to deny human beings full membership in the broader moral community on the basis of arbitrary characteristics are intolerable. We stand opposed to violence in language or in action, and we see these as a threat to the mission of UNF as a public university that is committed to intellectual and cultural growth and civic awareness.

We pledge to stand with and for those who are the most vulnerable members of our community and to take actions that help our students and fellow employees feel safe and know that they are safe. We affirm UNF's unreserved commitment to student success within a diverse, supportive campus culture. We seek to embody the ideals of a free and democratic society, and we fully support and value each member of our community.