Residential Administrator

Job Description:

• Employment Type: Full Time or Part Time (job share)
• Remuneration: $81335 + 17% super (level 4)
• Location: Kensington UNSW Campus

Why Your Role Matters

The Residential Administrator plays a critical role within the Pro Vice-Chancellor, Student Success portfolio, supporting UNSW Student Accommodation in delivering an outstanding residential experience for students across the UNSW Colleges, Apartments, and Short Stay Accommodation.

This role provides efficient and effective reception and administrative support, acting as a key point of contact for residential students, staff, and external stakeholders. You will contribute to a welcoming, well-organised, and responsive accommodation environment that enhances the overall student experience.

As the first point of contact, the Residential Administrator responds to a wide range of enquiries, conducts room inspections, processes room allocations, refunds and invoices, assists with debt recovery, and coordinates contractors and cleaning services. Front desk reception duties form a core part of the role, alongside daily administrative and operational tasks.

We welcome applications from candidates seeking either:

• a full-time ongoing role, or
• a part-time/job share arrangement (for example, two candidates sharing the week).

Learn more about UNSW Student Accommodation: https://www.unsw.edu.au/accommodation

Responsibilities include:

• Provide reception and administrative support, including responding to phone, email, and in-person enquiries
• Assist with room allocations, inspections, resident administration, and accommodation operations
• Process administrative and financial tasks including refunds, invoices, rebates, and debt recovery support
• Coordinate cleaners, contractors, and maintenance requests to support a safe and welcoming residential environment
• Maintain accurate records, reports, and documentation using StarRez and other University systems
• Build positive working relationships with students, staff, colleges, and external stakeholders
• Support accommodation communications, events, and operational activities as required

About You

You are highly organised, customer-focused, and able to manage competing priorities effectively. You will also bring:

• Demonstrated customer service and administrative experience, ideally within a higher education environment
• Experience working in university accommodation is highly desirable, along with an understanding of residential life programs, student engagement activities, marketing and communications, and university support services
• Ability to work independently and collaboratively as part of a team, exercising sound judgement to resolve issues and deliver high-quality support
• Strong attention to detail and the ability to work accurately in a fast-paced environment
• Experience managing invoice payments and purchases is desirable
• Willingness to work across different student residences as required
• Excellent interpersonal, written, and verbal communication skills, with the ability to engage effectively with people from diverse backgrounds and cultures
• Proficiency in Microsoft Office 365 applications and databases; experience with StarRez is advantageous
• A valid Working With Children Check (WWCC) and Police Check (mandatory for this role)

This role operates on campus Monday to Friday only, with no weekend or evening work required. Working hours are either 8:00am – 4:00pm, or 10:00am – 6:00pm

We are open to flexible part-time/job share arrangements, provided coverage is available across weekdays.

Whilst we are open to part-time arrangements, this is an ongoing/permanent role and therefore is not suitable for candidates who hold a Student Visa, unless they have an independent pathway to permanent residency. Applicants must have valid working rights in Australia - visa sponsorship is not available for this role.

Recruitment process: Please submit your resume and a cover letter telling us why you are interested and why you think you are a suitable candidate for the role.

Applications close: 24 May 11.55PM

Shortlisting process will not begin until the job closes – don’t worry if you don’t hear until then.

Get in Touch (for job related queries only – applications will not be accepted if sent to the contact listed): Anne de Voronine, a.de_voronine@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed