Residential Case Manager

Position Summary

Residing on campus and working under the general direction of the Director of CARE, the Residential Case Manager serves as a nexus for information, coordination, and follow-through for the College's response to students experiencing varying levels of need and/or distress. The incumbent is readily accessible to faculty, administrators, staff, students, parents, and family members who are concerned about a student, and serves as a central connector among campus offices, community providers, and the student's support network, as appropriate.

In partnership with the Director of CARE, the Residential Case Manager consults on an as-needed basis with the College's Administrator On-Call (AOC) and Backup Administrator On-Call (BAOC) regarding students experiencing acute distress and supports coordinated access to care. The Residential Case Manager participates in the on-call rotation as assigned, serving as a Care Coordination resource during evenings, weekends, breaks, and other coverage periods.

The Residential Case Manager works closely with key offices to identify and intervene early with students whose behavior suggests the need for additional support services. This role also provides Title IX respondent support (consistent with CARE's scope and College policy), participates as a member of the Mindful Eating Support Team (MEST), and supports consistent follow-up on Student Support Network (SSN) cases assigned to live-in student life professionals. The Residential Case Manager maintains accurate, timely, and essential case documentation in Maxient and uses case notes to ensure continuity of care, coordinated action planning, and appropriate information sharing consistent with FERPA and College practices.