Position Summary

Residing on campus and working under the general direction of the Director of CARE, the Residential Case Manager serves as a nexus for information, coordination, and follow-through for the College's response to students experiencing varying levels of need and/or distress. The incumbent is readily accessible to faculty, administrators, staff, students, parents, and family members who are concerned about a student, and serves as a central connector among campus offices, community providers, and the student's support network, as appropriate.

In partnership with the Director of CARE, the Residential Case Manager consults on an as-needed basis with the College's Administrator On-Call (AOC) and Backup Administrator On-Call (BAOC) regarding students experiencing acute distress and supports coordinated access to care. The Residential Case Manager participates in the on-call rotation as assigned, serving as a Care Coordination resource during evenings, weekends, breaks, and other coverage periods.

The Residential Case Manager works closely with key offices to identify and intervene early with students whose behavior suggests the need for additional support services. This role also provides Title IX respondent support (consistent with CARE's scope and College policy), participates as a member of the Mindful Eating Support Team (MEST), and supports consistent follow-up on Student Support Network (SSN) cases assigned to live-in student life professionals. The Residential Case Manager maintains accurate, timely, and essential case documentation in Maxient and uses case notes to ensure continuity of care, coordinated action planning, and appropriate information sharing consistent with FERPA and College practices.

Responsibilities

Care Coordination Intake, Assessment, and Planning

• Coordinate the intake process for student-related concerns received by the CARE Office, including triage, initial outreach, and assignment of next steps. Communicates with the Director of CARE, Associate Dean of Student Living and Wellness, and campus colleagues to track and resolve student concerns.
• Provide comprehensive care coordination support for students navigating academic, health, emotional, psychological, financial, and social concerns; develop action-oriented support plans; initiate referrals; and complete persistent follow-up to reduce barriers and ensure continuity of care.
• Serve as an administrative interface across campus partners to ensure coherent integration of campus and community resources for students in distress, including coordination with off-campus providers when releases are in place.

Documentation and Case Information Management (Maxient)

• Maintain accurate, timely, and clinically informed case notes and essential case information in Maxient, in accordance with CARE Office standards and College practices.
• Ensure documentation supports continuity of care, risk-informed decision-making, and coordinated follow-up, including clear tracking of outreach attempts, student engagement, referrals made, outcomes, and pending action items.
• Exercise strong judgment regarding what information is documented and shared, consistent with FERPA, privacy practices, and role clarity.

Cross-Campus Collaboration and Student Advocacy

• Collaborate with campus partners (including the Dean of Studies Office, Counseling Services, Health Promotion Education, Accessibility, Educational Opportunity Program, Financial Services, Residential Life, Student Advocacy and Violence Prevention, and Health Services) to advocate for students and resolve barriers that impact well-being and retention.
• Work closely with the Director of CARE to manage students of concern, including gathering information, developing response recommendations, and mobilizing appropriate support and services.
• Convey information, as appropriate and consistent with FERPA and relevant standards, to campus partners and, when appropriate, to family members, ensuring students receive coordinated, timely support.

Title IX Respondent Support

• Provide support to Title IX respondents, as assigned and consistent with CARE's scope and College policy, including resource navigation, connection to campus/off campus supports, assistance identifying accommodations, and follow-up planning.
• Coordinate with the Office of Institutional Equity, Counseling Services, Health Services, SAVP, Residential Life, and other campus partners to ensure respondents have access to appropriate support while maintaining role clarity, neutrality, and boundaries.

Mindful Eating Support Team (MEST)

• Serve as a member of the Mindful Eating Support Team (MEST), contributing to the team through data tracking in Maxient.
• Serve as a backup to the Director of CARE for weekly clinical team meetings.

Live-In Team Support and Case Follow-Up

• Attend weekly Residential Life meetings, as part of the BAOC role, to review SSN cases assigned to the House Advisors for follow-up and provide consultation as needed. This includes helping clarify next steps, ensuring timely connections to resources, and supporting consistent, high-quality follow-up by live-in student life professionals.

Student Support Network (SSN) and Campus-Wide Practice

• In conjunction with the Director of CARE, actively participate in Student Support Network (SSN) meetings and contribute to coordinated planning and follow-up for students of concern.
• Serve as a resource and point of contact for community members, parents, and families concerned about a student; consult, provide referrals, develop action plans, and follow up with students, staff, and faculty as appropriate.

Training, Education, and Outreach

• Collaborate with the Collaborative Health and Advocacy Team and other units on campus-wide training and programs regarding responding to students in distress and navigating campus support systems.
• Develop and deliver specialized training, as requested across the College, on CARE services, care coordination practices, and student support pathways.

Required knowledge, skills, and abilities

• Master's Degree in student affairs, psychology, counseling, social work, or related field.
• Demonstrated knowledge of crisis management, crisis intervention, and case management practices.
• Knowledge of health care and mental health systems, crisis prevention, and psychoeducational outreach/programming.
• Demonstrated ability to initiate and coordinate services for students, manage complex cases, and sustain follow-through across multiple stakeholders.
• Demonstrated ability to engage effectively and sensitively with students, faculty, administrators, staff, and parents consistent with FERPA and relevant policies and best practices.
• Ability to work collaboratively within a multidisciplinary setting, including residential facilities, campus providers, off-campus providers, law enforcement, and courts.
• Demonstrated ability to develop training curriculum and deliver presentations to diverse audiences.
• Ability to interpret and apply complex policies and laws with sound judgment, especially in high-stakes situations.
• Outstanding written, digital, and oral communication skills.
• Excellent interpersonal, cultural competency, and conflict resolution skills.
• Ability to effectively collaborate with people of diverse backgrounds.
• Ability to follow, implement, and encourage others to follow Vassar College policies and state and federal laws.

Preferred knowledge, skills, and abilities

• Direct experience working on college campuses with college-age populations.
• One to two years of post-graduate experience providing case management services.
• Experience using Maxient or a comparable student support/case management platform.
• Experience supporting students involved in Title IX processes (including respondent support) and/or coordinating multidisciplinary care planning (e.g., eating concerns, post-hospital transitions, complex mental health cases).