Residential Community Officer

University College Birmingham is seeking a committed student-facing Residential Community Officer to play a vital role in creating a safe, welcoming, and supportive environment for both students and visitors at our managed accommodation, The Maltings. The role will be a key part of our newly rebranded Residential Community Team

This multifaceted role places you at the heart of our diverse residential community. As the first point of contact, you will manage enquiries, oversee check-ins and check-outs, assist with accommodation allocations, and collaborate closely with Estates and Campus Security to ensure the safety and smooth running of the site. You will also contribute to wellbeing initiatives and maintain compliance to key sector standards, including the University Mental Health Charter, OfS regulations, and the UUK/GuildHE Accommodation Code. Responding promptly and effectively to emergencies and welfare concerns will be essential.

The role also includes supporting commercial bookings and playing an active part in organising events that enrich the student experience and foster a strong sense of community.

We are seeking a professional who is approachable, organised and reliable, with excellent communication skills and a genuine commitment to outstanding customer service. You will be confident working independently, yet value being part of a supportive team.

At UCB, you will join a diverse and inclusive community dedicated to wellbeing and continuous development, where your work will have a meaningful impact on student life and accommodation. If you are motivated to contribute to a thriving residential community, we would be delighted to hear from you.