Residential Operations Coordinator

belonging in the residence halls.

The successful candidate with assist with implementing student-centered residential operation procedures and overseeing communication processes to serve students and the campus community. Working as a liaison between Residential Education and students, their families, and NWU staff, the successful candidate will possess a high level of diplomacy, confidentiality, initiative, self-motivation and discretion with sensitive information.

This is a benefit eligible position which includes a comprehensive benefit package including health, vision and dental insurance benefits, retirement benefits, a generous holiday schedule, and undergraduate tuition remission for employee's dependents among other benefits.

Responsibilities

• Greets and directs visitors, students, and staff; answers telephone and responds to information inquiries; directs calls when appropriate to the Director, Residential Education Coordinators, or other units.
• Works with Director of Residential Education to develop operational residential policies/procedures.
• Effectively communicates policies/procedures and supervises communication process.
• Coordinates the eRezLife residential assignment system in database including room assignment, meal plan selection, and damage charges.
• Generates monthly occupancy reports and hall rosters.
• Coordinates billing process for housing and meal charges.
• Supports student move-in and move-out preparation including posting updated information to the website, assembly of student files and keys, and recording completion of housing forms/contracts and follows up with students to learn necessary information.
• Manages the fob access system for Residential Education in coordination with the Director of Safety and Security, including the creation of new fobs, updating residential access, and supporting students with lost/replacement fobs.
• Works to resolve student concerns and acts as student liaison for housing questions.
• Coordinates management of the budget including completing purchase orders and requests for payments, overseeing residential education budgets to ensure funds are available and bills are charged to proper accounts.
• Trains staff and students regarding housing operations.
• Assists Director of Residential Education in enforcement of residential life policies.
• Provides administrative support for the University Care Team and Student Life.
• Supervises a student worker to support office operations.
• Maintain confidentiality at all times.

Qualifications:

• Two years of previous experience as an administrative assistant or operations coordinator.
• Must have excellent human relations, plus written and oral communication skills
• Must be able to work with diverse populations including students, faculty, and staff to ensure optimum residence hall operation.
• Must possess skills in project management, planning, and decision-making.
• Must be proficient in Microsoft Office Suite products including Word, Excel and Power Point.
• Must demonstrate good organizational skills, be detail oriented, adaptable, flexible, and work with multiple interruptions.
• Must be punctual and have good attendance habits.
• Must possess the ability to maintain and be responsible for confidential information.
• Must have experience working with individuals who are experiencing a sense of urgency or distress.

Organization

Working at Nebraska Wesleyan University

Since our founding in 1887, Nebraska Wesleyan University has both grown and remained steadfast to a liberal arts education in a Christian environment. Nebraska Wesleyan University is considered one of the strongest institutions of its kind in the Midwest, and has been continuously accredited since 1914.

NWU at a Glance

• Founded in 1887
• Located in the University Place neighborhood of northeast Lincoln, NE
• Approximately 1,600 undergraduates, 225 graduate students and 275 adult learners
• 53 majors, 41 minors, 18 pre-professional programs
• 13:1 student-to-faculty ratio
• 75 student organizations
• Seven Greek chapters
• Thriving study abroad and service learning programming

Mission Statement

Nebraska Wesleyan University is an academic community dedicated to intellectual and personal growth within the context of a liberal arts education and in an environment of Christian concern.

Nebraska Wesleyan was founded by Nebraska Methodists and actively maintains its relation to The United Methodist Church. The University reflects the Judeo Christian tradition in its efforts to integrate questions about meaning and value with the pursuit of learning and understanding.

The University is committed to excellence of academic endeavor and to learning as a lifelong process. The curricula and programs are designed to assist students in gaining and expanding knowledge and skills, in developing their competence in rational thought and communication, in broadening their perspectives on humanity and culture, and in enhancing their spiritual, physical, emotional, and aesthetic resources.

Nebraska Wesleyan intends that its students develop a sense of individual worth and become useful and serving members of the human community.

Approved by the Board of Governors – February 8, 1979 Reaffirmed by the Board of Governors – May 12, 2000

Statement of Vision

Nebraska Wesleyan University will be an outstanding national liberal arts university, where the educational experience transforms each student to lead a life of learning, service, leadership, and success in a diverse world.