Job Description
The Student Wellness Section in the Access and Wellness Division, Office of Student Affairs (OSA), cultivates caring student life communities that empower every student’s unique learning journey and embraces growth beyond academics — supporting personal development, fostering meaningful peer connections, and providing comprehensive socioemotional care through managing distress, transitions, and navigating institutional processes.
As a Residential Wellness Manager in OSA’s Student Wellness Section, you will support students living in on-campus accommodation, including halls, residential colleges and student residences. You will provide case management support, facilitate training, organise mental wellness programmes, and conduct outreach activities in collaboration with key stakeholders. You will also contribute to University-wide wellness initiatives and the enhancement of student support services, promoting self-care, help-seeking behaviours and a supportive campus community. On-campus residency is not required.
Duties & Responsibilities
Case Management
- Serve as Case Manager to:
- Support students in managing and coping with academic, personal and other challenges during office and after office hours.
- Coordinate with partners and stakeholders to assist Hostels and Faculties/Schools and support students with mental health concerns or distress.
- Initiate referrals for students with serious mental health challenges.
- Provide psychological first aid and facilitate group debrief when required, and
- Participate in the management of crisis events, which includes liaison with internal and external stakeholders.
Outreach
- Lead and support mental wellbeing initiatives by the Division, which includes programmes such as WellNUS Festival, and other NUS and OSA-led student events and activities, to raise students’ awareness of NUS student support resources, learn stress coping methods etc.
- Collaborate with hostels, student organisations and other partners to organise mental wellness programmes (online and face-to-face) for students.
- Develop resources and educational materials to promote student wellbeing.
Training and Facilitation
- Plan, organise and conduct programmes, including skills development for peer student supporters, to raise students’ awareness in stress management, mental health conditions and basic helping skills.
- Guide and mentor students in wellness projects.
Management of Peer Student Supporters (PSS)
- Work closely with Hostel Masters/ Resident Fellows and PSS to facilitate peer support development and management for students living on campus.
- Administer the recruitment, training and management of PSS or mental health advocacy groups in hostels.
- Conduct regular check-in sessions to support PSS and their skills development.
Administrative Duties
- Attend and participate in staff administrative meetings
- Maintain work records and meet regularly with supervisor to provide check-ins, coordinate efforts and discuss professional development
- Participate in Working Committees and undertake other duties as assigned.
Qualifications
- A recognised Bachelor’s degree in Social Work, Psychology or a related discipline.
- Relevant experience in student support, youth development, counselling, social services, higher education or related fields.
- Strong interpersonal and communication skills, with the ability to engage effectively with students and diverse stakeholders.
- Excellent organisational and project management skills, with the ability to manage multiple priorities in a dynamic environment.
- Able to work flexible hours to facilitate engagement with hostel residents outside regular office hours and on weekends, depending on operational needs.
- Experience in case management, programme planning or stakeholder engagement would be an advantage.
- Strong writing skills with the ability to prepare reports, publicity materials and professional correspondence.
- Proficiency in Microsoft Office applications and digital collaboration tools.
