Specific Duties & Responsibilities

• Working collaboratively with the Service Desk Student Supervisor, assists with the coordination of student workers providing support for assignments and training.
• Resolves issues related to missing, damaged, and overdue items to maintain positive relationships with our patrons and other libraries.
• Inventories supplies, equipment, and works with other library staff to submit order requests.
• Assist library staff & patrons with routine and non-routine questions and assess when to refer non-routine questions to the appropriate colleague.
• Support a wide range of services with standardized workflow procedures and steps.
• Resolve issues based on knowledge and experience.
• Assist in the development of new workflows and/or enhancement of workflows.
• Participate in collaborative department projects, lend expertise, and complete assigned tasks.
• Review and recommend workflow or service improvements based on relevant statistics.
• Maintain and improve documentation.
• Undertake special projects and tasks as assigned.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Three years of related experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience with the following software/applications: Alma, Canvas, OCLC Worldshare, ILLiad, ReShare.

Technical Skills and Expected Level of Proficiency

• Analytical Skills-Intermediate
• Coaching and Mentoring- Intermediate
• Information Resource Proficiency- Intermediate
• Library Expertise- Intermediate
• Problem Solving- Intermediate
• Process Improvement- Intermediate
• Research Assistance- Intermediate
• Workflow Management- Intermediate

Classified Title: Library Specialist I
Job Posting Title (Working Title): Resource Sharing Library Specialist (Access, Assessment, and User Experience)
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: $18.65 - $26.65 - $34.75 HRLY (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday; 8:30am-5pm
FLSA Status: Non-Exempt
Location: Homewood Campus
Department name: Access, Assessment, and User Experience
Personnel area: Libraries

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

Specific Duties & Responsibilities

• Working collaboratively with the Service Desk Student Supervisor, assists with the coordination of student workers providing support for assignments and training.
• Resolves issues related to missing, damaged, and overdue items to maintain positive relationships with our patrons and other libraries.
• Inventories supplies, equipment, and works with other library staff to submit order requests.
• Assist library staff & patrons with routine and non-routine questions and assess when to refer non-routine questions to the appropriate colleague.
• Support a wide range of services with standardized workflow procedures and steps.
• Resolve issues based on knowledge and experience.
• Assist in the development of new workflows and/or enhancement of workflows.
• Participate in collaborative department projects, lend expertise, and complete assigned tasks.
• Review and recommend workflow or service improvements based on relevant statistics.
• Maintain and improve documentation.
• Undertake special projects and tasks as assigned.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Three years of related experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience with the following software/applications: Alma, Canvas, OCLC Worldshare, ILLiad, ReShare.

Technical Skills and Expected Level of Proficiency

• Analytical Skills-Intermediate
• Coaching and Mentoring- Intermediate
• Information Resource Proficiency- Intermediate
• Library Expertise- Intermediate
• Problem Solving- Intermediate
• Process Improvement- Intermediate
• Research Assistance- Intermediate
• Workflow Management- Intermediate

Classified Title: Library Specialist I
Job Posting Title (Working Title): Resource Sharing Library Specialist (Access, Assessment, and User Experience)
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: $18.65 - $26.65 - $34.75 HRLY (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday; 8:30am-5pm
FLSA Status: Non-Exempt
Location: Homewood Campus
Department name: Access, Assessment, and User Experience
Personnel area: Libraries

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm