Under general supervision, we are seeking a Resource Sharing Library Specialist who will manage more advanced tasks and non-standard workflows for access services. This position requires analysis of patron needs and should recommend service improvements and/or service troubleshooting support that meet those needs.

Specific Duties & Responsibilities

Working collaboratively with the Service Desk Student Supervisor, assists with the coordination of student workers providing support for assignments and training.
Resolves issues related to missing, damaged, and overdue items to maintain positive relationships with our patrons and other libraries.
Inventories supplies, equipment, and works with other library staff to submit order requests.
Assist library staff & patrons with routine and non-routine questions and assess when to refer non-routine questions to the appropriate colleague.
Support a wide range of services with standardized workflow procedures and steps.
Resolve issues based on knowledge and experience.
Assist in the development of new workflows and/or enhancement of workflows.
Participate in collaborative department projects, lends expertise, and completes assigned tasks.
Review and recommend workflow or service improvement based on relevant statistics.
Maintain and improve documentation.
Undertake special projects and tasks as assigned.
Other duties as assigned

Minimum Qualifications

High school diploma or graduation equivalent.
Three years of related experience.
Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Experience with the following software/applications: Alma, Canvas, OCLC Worldshare, ILLiad, ReShare.

Technical Skills and Expected Level of Proficiency

Analytical Skills-Intermediate
Coaching and Mentoring- Intermediate
Information Resource Proficiency- Intermediate
Library Expertise- Intermediate
Problem Solving- Intermediate
Process Improvement- Intermediate
Research Assistance- Intermediate
Workflow Management- Intermediate

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Resource Sharing Library Specialist (Access Services)

Johns Hopkins University

Johns Hopkins University, Baltimore, MD, USA

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