"Restaurant Host"

Department Summary

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission. The Luskin Conference Center is a no-tipping environment.

Position Summary

The Restaurant Host is responsible for maintaining guest services for the restaurant, lounge, and bar at Plateia Restaurant. The incumbent ensures all guests are greeted, promptly seated, and served professionally, courteously, and timely. The Restaurant Host monitors the open and seated sections of the restaurant, bar, and lounge, estimates wait times for guests, answers the telephone, and takes reservations as needed. Keeps the kitchen and appropriate managers aware of large groups of guests and keeps track of the reservation and occupancy chart as required. Informs the Restaurant Manager and Executive Chef of issues, concerns, large groups, complaints, and guest feedback. Serves as the first contact with restaurant guests, encouraging return visits and providing exemplary customer service.

Salary & Compensation

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• 1+ years Host or cashier in a full-service restaurant (Required)
• Ability to engage with diverse populations in a respectful and culturally responsive manner (Required)
• Ability to remain calm in the face of adversity, such as customer dissatisfaction (Required)
• Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors and colleagues (Required)
• Ability to work efficiently in a fast-paced environment with a fluctuating workload (Required)
• Math skills sufficient to properly process customer payment transactions (Required)
• Proficient skill using standard business software (e.g. Microsoft Office Suite) and food service applications and software (Required)
• Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor (Required)
• Working knowledge of basic culinary techniques, terminology, and practices (Preferred)
• Working knowledge of alcoholic beverages, including beer, wine, and spirits (Preferred)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.
• Must be available to work varying schedules, including evenings, weekends, holidays, and overtime based on departmental needs (Required)

Schedule

Variable

Union/Policy Covered

SX-Service