Perform all functions of the service staff in The Class Act and Maikka. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education. UNIVERSAL CORE COMPETENCIES: Advocate for Continual Improvement- empowering each other to identify opportunities for excellence. Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. Lead- regardless of title, through positive influence Attend to the needs of hotel, meeting, restaurant and/or bar guests and resolve customer complaints regarding food and beverage service. Train workers in food service and beverage preparation, and in service, sanitation, and safety procedures. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel. Observe and evaluate workers and work procedures in order to ensure quality standards and service. Assign duties, responsibilities, and work stations to employees in accordance with work requirements. Perform personnel actions such as hiring and disciplining staff, consulting with other managers as necessary. Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems. Regular and consistent attendance at work. Perform other related work duties as assigned. PERFORMANCE EXPECTATIONS: Thorough knowledge of various computer software packages as well as office equipment and operation. Effective oral and written communication skills. Effective time management and organizational skills (multitasking). Work effectively and accurately in an atmosphere with frequent interruptions. Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. Position involves working in a restaurant and bar setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
