Retention Specialist

Job Summary

The Retention Specialist has responsibilities that include, but are limited to, providing support services for students to promote retention and academic success. The Retention Specialist will engage students in a variety of student services activities to ensure progression towards graduation, leading to career or transfer goals; works in collaboration with faculty, various student support services professionals and student at the college. This position may supervise student workers. This is an exempt position that reports to LSCPA’s Advising Department.

Duties/Responsibilities

• Act as a liaison to at-risk students whether self-identified or faculty/staff identified including creating programs of support
• Responds to faculty/staff submitted Early Alerts and supports students in establishing goals to promote success
• Acts as a liaison for academic support services such as tutoring, library services, and distance learning support
• Assists faculty and staff in identifying trends and researching best practices in student persistence and completion
• Maintains records of student academic progress
• Provides individual academic advising services to new, continuing, and transfer students assisting them with enrollment choices including creating and updating academic plans
• Supports the college in new student advising and registration
• Provides resources and opportunities for students to explore career and degree options
• Utilizes student success software within the context of academic advising
• Identifies gaps in services based on best practices in retention and creates programs to improve student success; Identifies specific cohort groups with targeted interventions
• Conducts outreach and recruitment of program participants
• Tracks student performance using Conex Ed software
• Utilizes data to guide interventions and monitors effectiveness and student progress
• Works with the Institutional Research to compile data to assist in retention proposals
• Assists faculty and staff in identifying trends and researching best practices in student retention
• Prepares marketing requests with the guidance of the Director of Academic Advising &Retention
• Assists in developing an annual plan to implement student retention strategies
• Comply with campus policies and procedures
• Other related duties, as assigned

Minimum/Preferred Qualifications

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university
• Two (2) years of student retention or related experience at a college or university
• Experience in student development/engagement, academic advising, early alert intervention, and working with high-risk students from diverse backgrounds

Preferred Qualifications: Bilingual in English and Spanish

Supplemental Information

Physical Requirements: This position requires employees to remain in a stationary position most of the time; move to various locations on campus; move about inside an office to access documents, office equipment, etc.; and operate a computer or other office equipment, such as a printer or copy machine.

Work Hours: Monday – Friday; 40 hours per week. Occasional evenings and weekends.

Travel: Occasional travel required.