Job Title
Retention Specialist (Student Support Services)
Location
Alpine
Department
Student Support Services
Job No.
G99925
Posting Date
05/01/2026
Until Filled
Yes
Salary
$37,080
Required
- Bachelor’s Degree; or a combination of education and experience.
- Familiarity with higher education processes.
- An exceptional attention to detail.
- Ability to effectively utilize computer application programs and ability to learn new software; Experience in working with diverse populations / college students /faculty.
- Excellent oral and written communication skills.
- Well-spoken and sensitive to the boundaries of the job description.
Preferred
- One-year student guidance/advising experience. Bilingual (English / Spanish).
Primary Responsibilities
Summary
Function: Advise prospective, new, and returning students.
The Retention Specialist/Advisor will assist academic departments with academic planning, advisement interpretation, and implementation of university policies and procedures in the areas of student retention. Provides information to and advises enrolled students regarding retention services and issues concerning academics offered by the University, including retention through graduation. The Retention Specialist Advisor will have a specific key Population specialty assigned to him/her and will be responsible for all coordinated knowledge of the features of said population. This position requires a highly focused attention to detail and is information sensitive.
Scope
Student services advising; working with the Culture of Care grant, and advising students to complete related goals and objectives proposed in Title V: Culture of Care grant application.
Duties
Essential: Duties and responsibilities include but are not limited to: Advises current students about concerns/issues that might affect completing academic degree requirements. Maintains students’ files (Banner and associated tools). Facilitates updates and changes as necessary. Actively assists with retention outreach events and retention sessions/presentations. Refers students with academic discrepancies to proper officials for further action. Coordinates communications to students regarding retention related activities, community resources, and career readiness resources. Assists with returning students. Maintains monthly appointments with Director of Student Services.
Population administration. Works extended hours occasionally. Performs other related duties as assigned.
Working Conditions
Usual: Office Conditions; exempt from overtime provisions. Position is Security Sensitive.
Unusual: A willingness to work evenings and weekends as needed.
