"RN Coordinator - La Canada Clinic - Full Time 8 Hour Days (Exempt) (Non-Union)"

Job Description

Serves as a valued member of the departmental management team as the RN Coordinator on the floor to provide guidance to other RNs, LVNs, MAs and other clinical staff or administrative staff if performing duties for a clinic. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, patients and outside departments in order to address problems, issues or concerns that require attention. Assists in management of clinical unit operations. Serves as the primary competency validator/educator for the clinical staff. Able to provide telephone triage for same day appointments, and oversees a team of triage nurses. In addition, as an integral part of the multidisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting, when required. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Complex, independent problem solving when overseeing a team of clinical floor staff and patient care coordinators with overlap at multiple practice sites or overseeing patient care if working at a clinic. Other duties as assigned.

The Nurse Coordinator is a Registered Nurse who manages all operations under the leadership of the Associate Administrator and is accountable for human resources management, support, planning, coordinating, and facilitating patient care in collaboration with the medical staff in an outpatient multi-specialty clinic setting. The RN will manage daily operations of the clinic to ensure alignment with organizational goals and coordination of a wide variety of patient care services. Responsibilities include coordinating patient communication, patient education, preparing patients and/or caregivers for procedures, identifying opportunities to improve patient care services, efficiency, quality of care delivered to meet patient care needs and ensure positive outcomes. The RN will also manage and maintain business expenses and supply management in addition to payment of bills. This person will serve as the contact for providers, staff and outside departments to address problems, issues or concerns that require attention.

Essential Duties:

• Follows policies and procedures: demonstrates ability to access online manuals and references
• Serves as Lead RN and resource to clinical staff. Supervises at least two full-time staff or the equivalent, coordinates personnel actions, including, but not limited to performance evaluations, time-off requests, staff disciplinary actions, hiring, and terminating staff.
• Serves as a personal contact for physicians, staff, patients and outside departments in order to address problems, issues or concerns that require attention.
• Trains and competency validates all clinical staff to ensure compliance with hospital policies.
• Acts as liaison between supervisor and his/her subordinates for communicating information, assignments, priorities and special requests. Monitors status of pending items and follows-up, as needed.
• Ensures that exam rooms and treatment areas are supplied and maintained adequately by support personnel.
• Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisor. Responds to emergency situations using standard emergency protocols and procedures.
• Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.
• Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.
• Under the direction of a physician and operating within the scope of practice, triages patient phone calls and provides guidance and direction to inquiries per protocols.
• Transfers learned scientific knowledge into practical application in applying the nursing process.
• ASSESSMENT - Appropriately completes nursing assessment and screening upon patient arrival at each appointment, in case of need.
• DIAGNOSIS - Interprets assessment information and formulates nursing diagnosis
• PLAN - Trains staff to maintain problem list, medication list and allergies list
• INTERVENTION - Administers medications as ordered and completes re-assessments as indicated. Completes patient care procedures correctly per policy
• Delegates tasks based on others scope of practice and competency. Acts as patient advocate.
• DOCUMENTATION - Documentation is complete and correct on all encounters. Ensures medication list is current and complete
• EDUCATION - Trains staff to provide patient and family education as needed based on diagnosis or treatment plan. Evaluates nursing competencies for all licensed staff.
• COMMUNICATION - Communicates effectively with all members of the healthcare team including the patient and family by: Appropriate patient/family interactions. Effectively triages phone calls. Utilizing e-mail system. Communicates effectively with members of the clinical team.
• ORGANIZATION - Manages time effectively. Able to organize and prioritize responsibilities. Assists in overseeing daily clinic operational flow.
• OBSERVES REGULATORY AGENCY REQUIREMENTS - National Patient Safety Goals: Uses two patient identifiers. Does not use unapproved abbreviations. Uses procedural time out. Uses appropriate communication between providers. Completes medication reconciliation. Maintains audible alarms. Hazardous waste management: Biohazard, Medication, Sharps. HIPPA. OSHA requirements (ie. No food or drink in clinical areas). TJC (continuous survey readiness): Critical values are written, read back and shared with appropriate provider. Dictated orders are written down, read back for validation, signed, timed and dated. Maintains a safe work environment for self and others
• PROFESSIONAL DEVELOPMENT - Participates in professional hospital/nursing activities. Educational workshops. Assist in the development or updating of patient education materials.
• Completes patient care procedures correctly per policy. Delegates tasks based on others scope of practice and competency. Acts as patient advocate
• Communicates effectively with all members of the healthcare team including the patient and family by: Appropriate patient/family interactions. Effectively triages phone calls. Communicates effectively with members of the clinical team via Teams/Email/Cerner.
• Able to organize and prioritize responsibilities. Assists in overseeing daily clinic operational flow.
• Performs other related duties as assigned.

Required Qualifications:

• Bachelors Degree in Nursing (BSN)
• 3 years Experience in an outpatient setting or any related experience managing clinical operations in a healthcare setting.
• Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.

Preferred Qualifications:

• 1 year Experience managing a multi-specialty clinic

Required Licenses/Certifications:

• Registered Nurse - RN (CA Board of Registered Nursing)
• Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $110,240.00 - $181,896.00.