Job Details
Under general guidance of the Student Success Lead Navigator, the Student Success Navigator will provide excellent customer service by assisting the students, faculty, and general public in all aspects of their interaction with Rowan-Cabarrus, including providing information about courses, certificate programs, and registering students via phone, fax, or any form of electronic communication. The Student Success Navigator will also assist in preparing appropriate forms and solving any enrollment…
discrepancies.
Other responsibilities include providing general information to the students, faculty, and public regarding procedures related to certificate completions, VA benefits and financial assistance. Input and ideas on methods to improve the student experience are also encouraged and welcome to enhance the overall process.
Duties and Responsibilities:
- Provide preliminary assessments of an applicant’s enrollment readiness while maintaining a caseload of applicants and students. Proactively engage with applicants to develop an onboarding plan.
- Serve as the first point of contact for students, faculty, and community members through multiple channels of communication: walk-in, phone, email, chatbot, and video conferencing. Proactively providing next step information to benefits students.
- Use approved sources when answering general information calls made to the College. Manage a high volume of inbound and outbound calls in a timely manner. Identify the customers’ needs, clarify the information, research every issue, and provide solutions and next step information.
- Use the College’s student success portal to document all communication.
- Performs other duties of a similar nature or level.
Required Education/Experience:
High School Diploma or equivalent (G.E.D.), and two (2) years of clerical, customer service, or office experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Student-focused and have the ability to manage multiple priorities.
Preferred Education/Experience/Skills:
- Associate Degree in Business or related area is preferred.
- Higher education experience and Colleague experience is preferred.
- Multilingual skills are preferred.
Other Knowledge, Skills, and Abilities:
- Great communication skills and the ability to work within a team environment.
Organization
Working at Rowan-Cabarrus Community College
Our 102-acre North Campus is conveniently located in the North Carolina Piedmont, just off Interstate Highway 85 in Rowan County, within an hour's drive of several major cities. RCCC's 24-acre South Campus is conveniently located in Cabarrus County at the junction of I-85, NC 73, and Trinity Church Road.
Modern classrooms, fully equipped laboratories, shops, and learning resources are available at all campus locations. A highly qualified and dedicated faculty and staff stand ready to help students succeed as they are encounraged to learn in stimulating and innovative ways.
At Rowan-Cabarrus Community College, Continuing Education programs support the philosophy that learning is a lifelong activity. This division offers classes and short courses for professional development and community service courses of general interest at convenient times and locations.
Business and Industry Services' staff provide customized support for the community through the Small Business Center, New and Expanding Industry Training and Focused Industrial Training. The Small Business Center is designed to assist small business start-ups and to help existing businesses grow. The college's New and Expanding Industry Training office has earned national recognition for cooperative training efforts with area industries. Focused Industrial Training designs innovative educational programs for the service region's manufacturing sector.
An important function of the college is to provide educational programs on the pre-college level. Literacy Services offer adults the opportunity for meaningful social and occupational growth through Adult Basic Education (ABE), Human Resources Development (HRD), and the High School Equivalency Program (GED).
Employment
Rowan-Cabarrus Community College offers you an exciting opportunity to become a part of a community of educators and leaders who open doors for learning and personal growth. We are committed to our vision of building sustainable futures through the power of learning, and we do this through a team of committed employees. If you are looking for a career that is engaging, challenging, and rewarding, come join Rowan-Cabarrus.