Hiring Department
MU Police Department.
Job Description
Overview : At the University of Missouri Police Department,
law enforcement is about more than just policing – it’s about
building community, fostering trust, and protecting the future.
Safety Communications Operators are the first point of contact for
emergency and non-emergency assistance, serving as a vital
communications hub for police and public safety operations. In this
role, you will manage critical information flow, support officer
safety, and ensure timely, accurate coordination of responses
across campus. This position demands professionalism, composure,
and strong decision-making in a fast-paced environment.
What You’ll Do
Emergency and Non-Emergency Call Handling:
- Answer and manage multi-line phone systems, including 911,
emergency, and administrative lines and transfer calls to
appropriate personnel or agencies as needed.
Gather accurate information from callers, assess urgency, and
prioritize requests for service.
Serve as the university’s after-hours emergency switchboard and
route urgent notifications appropriately.
Radio and Dispatch Operations:
- Operate multi-channel police radio systems to dispatch
officers, security personnel, and support units.
- Track officer status, movements, and safety through continuous
monitoring and documentation.
- Relay real-time updates, safety alerts, and critical
information to field personnel with clarity and precision.
Monitoring and Security Systems:
- Monitor alarms, panic systems, and campus camera feeds.
- Identify suspicious, unsafe, or criminal activity and
coordinate immediate response from available units.
- Document building alarms and work with Facilities or
after-hours maintenance when required.
Data Entry and Incident Documentation:
- Maintain accurate, real-time CAD (Computer-Aided Dispatch) logs
for all police and security activity.
- Use public-safety systems including CAD, MULES, and Rave to
enter, retrieve, and verify data.
- Support incident reporting and investigative needs through
detailed and consistent documentation.
Customer Service and Front Desk Operations:
- Serve as the first point of contact for walk-in individuals
requesting assistance, information, or directions.
- Provide professional, courteous customer service to students,
faculty, staff, and visitors.
Training and Additional Duties:
- May assist in training new Communications Operators.
- Perform other duties as assigned to support the mission of
MUPD.
Why Join MUPD?
- Impactful Work: Play a critical role in enhancing campus
safety through effective communication and coordination.
- Team Environment: Work closely with officers,
supervisors, and university partners in a collaborative
public-safety setting.
- Educational Incentives: Tuition discounted for you and
your family across the UM System
- Professional Growth: Opportunities for training in
public-safety communications, technology, and critical-incident
coordination.
Shift
Standard Hours:
- 8-hour shifts Monday thru Friday: Days (7am-3pm), Evenings
(3pm-11pm), and Midnights (11pm-7am); 12-hour shifts Weekends: Days
(7am-7pm) Nights (7pm -7am).
- Overtime may be available/required for shift coverage, special
events, and/or campus emergencies as needed.
Essential Personnel Requirements:
As an essential university employee, may be required to work during
weekends, university holidays, campus closures, severe weather
events, and other emergency situations as operational needs
dictate.
Minimum Qualifications
- High school diploma or equivalent.
- At least two years of experience providing comparable skills,
knowledge, or abilities.
Preferred Qualifications
- Two or more years of administrative, dispatch, or
communications experience.
- Prior public-safety, 911, or law-enforcement communications
background.
- Proficiency with computers, Microsoft Office, Outlook, and
accurate typing.
- Ability to work varying shifts, including nights, weekends, and
holidays
Anticipated Hiring Range
Salary Range: $18.80 per hour- Eligible for $1.00 shift
differential for evening, night shifts and weekends.
Grade: GGS 006
University Title: Safety Communications Operator.
Internal applicants can determine their University title by
accessing the Talent Profile tile in myHR.
Application Deadline
Open until filled, review of applications to begin
immediately.
Sponsorship Information
Employment visa sponsorship is not available for this
position.
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