"Salesforce Admin II"

Western Governors University is seeking a proactive and detail-oriented Mid-Level Salesforce Administrator to support and enhance our Salesforce ecosystem. This role is ideal for someone with 2-5 years of hands-on experience in Salesforce administration, who can manage platform configurations, support user needs, and collaborate with cross-functional teams to optimize business processes.

Key Responsibilities:

• Maintain and configure Salesforce objects, fields, workflows, validation rules, and page layouts.
• Manage user accounts, roles, profiles, permissions, and troubleshoot access issues.
• Model data using objects, fields, and relationships; maintain data quality through deduplication, validation rules, and audits; import/export data using tools like Data Loader and manage picklists.
• Perform regular data audits, deduplication, and ensure data quality across orgs.
• Implement field-level security, sharing rules, and org-wide defaults; monitor login history and audit trails.
• Build and maintain standard and custom reports and dashboards to support business insights using formulas, filters, and joined reports.
• Implement and maintain automation using Process Builder, Flow, and Approval Processes; optimize business processes and reduce manual work; collaborate with stakeholders to gather requirements.
• Support sandbox refreshes, test case validations, and deployment coordination.
• Maintain system documentation and training materials for end-users.
• Work closely with developers, business analysts, and stakeholders to gather requirements and deliver scalable solutions.

Required Qualifications:

• 4 years of experience as a Salesforce Administrator.
• Salesforce Administrator Certification (ADM-201) required; Advanced Admin (ADM-211) preferred.
• Strong understanding of Salesforce best practices and functionality.
• Experience with data management tools and techniques.
• Familiarity with Salesforce security model and permission sets.
• Excellent problem-solving and communication skills.
• Maintain effective working relationships with team members and stakeholders.
• Self-starter with bias for action while maintaining stable, secure user experiences.
• Ability to ramp up quickly on new technologies.
• Exhibit strong attention to detail and excellent judgement.
• Lead platform development and support across enterprise content services and third-party integrations.
• Apply expert knowledge to ensure best practices and well-engineered architecture.
• Solve critical issues across multiple teams and initiate major process changes.
• Assess the impact of new requirements across upstream/downstream systems.
• Maintain a strong customer focus and be available for 24/7 on-call technical duties.

Preferred Skills:

• Experience with Salesforce integrations (e.g., APIs, SSO, Genesis chat systems).
• Knowledge of Salesforce event monitoring and analytics tools like Pendo or Adobe Analytics.
• Exposure to sandbox refresh processes and data masking.
• Understanding of distributed tracing and performance optimization.

This is a full-time position with a salary range of $87,200.00 - $130,800.00. To apply, please visit the application link: Apply Now.