Position Summary

The Salesforce Configuration Analyst is responsible for design, development, configuration, testing, implementation, and maintenance of Salesforce application functionality to aid University Advancement in meeting its goals. Analyst delivers solutions to Advancement by completing declarative development within the Salesforce platform. Examples of this include but are not limited to creating custom objects and fields, editing page layouts, creating, and editing list views, developing simple and complex formulas for custom formula fields, creating, and editing flows, and building validation rules to provide users with the most relevant experience possible.

This position is fully remote and the targeted hiring range for this position is $65,900 - $85,000 annually.

Job Description

Primary Duties & Responsibilities:

Application Lifecycle Activities

• Review business requirements and ask thoughtful questions to ensure the right solution.
• Assist with resolving tickets and providing feedback about additional analysis needed or questions that must be answered prior to work.
• Participate in all Agile ceremonies and provide input to the pointing process and retrospectives.
• Configure, monitor, maintain, test and debug declarative development.
• Follow established change management processes.
• Participate in development reviews and adhere to development standards.
• Conduct QA on completed work according to documented acceptance criteria.
• Assist as needed with researching and evaluating new technology, products, specialized hardware and tools to optimize development and functionality of applications.
• Make recommendations to management and customers.
• Ensure that tasks are completed as assigned, taking corrective action to stay on schedule.
• Analyze and document existing processes as they relate to information technology solutions.

Support

• Support complex operational activities and recoveries.
• Coordinate with software vendors and external service providers.
• Troubleshoot escalated bugs and provide fixes.
• Provide off hours support, as needed.

Leadership

• Provide, cultivate, and foster excellent customer service.
• Promote adherence to departmental standards.
• Act as a source of direction, training, and guidance for less experienced staff.
• Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment
• Work is normally performed in offices located across campus
• There will be activities that require trips to many University offices and offsite locations

Physical Effort

• Typically sitting at a desk or a table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Analyzing Business Processes And Data (4 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

Preferred Qualifications

Certifications:

Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis, Professional in Business Analysis (PMI-PBA) - Project Management Institute (PMI)

Skills:

Business Analysis, Business Case Development, Business Process Analysis Tools, Consultative Approach, Cost-Benefit Analysis (CBA), Data Development, Data Processing, Higher Education Technology, Large Scale IT Projects, Microsoft Office, Oral Communications, Process Flow Documentation, Process Improvements, Product Launches, Requirements Development, Salesforce Development, Software Testing, Solutions Development, Technical Knowledge, Technical Writing, Technology Research, Testing Methodology, Use Case Development, Written Communication

Grade

G13

Salary Range

$65,900.00 - $112,700.00 / Annually

Benefits Statement

Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family: We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.