Position Highlights
The University of Arizona's Information Technology Services (UITS) is seeking a motivated and technically skilled mid-level Salesforce Developer (Applications Development Programmer Analyst III) to join our CRM & Digital Experience team. This role will contribute to and occasionally lead the design, development, deployment and optimization of our Salesforce ecosystem, including our use of the Education Data Architecture to support student-facing, academic, admission, retention, and alumni…
processes. The ideal candidate combines strong declarative development skills (Flows, Lightning Flow, LWC) with programmatic expertise (Apex, VF, API), has relevant Salesforce certifications, and experience in higher-education environments.
This role supports the University of Arizona Global Campus (UAGC). UAGC is a fully online university within the University of Arizona, dedicated to providing high-quality, accessible, and career-relevant education for adult and non-traditional learners. UAGC serves a broad student population across the globe and is deeply committed to supporting learner success through innovative digital experiences, exceptional student services, and data-driven support throughout the lifecycle. As part of UAGC's digital-first strategy, the CRM & Digital Experience team plays a critical role in designing and delivering student-centered technology that enhances recruitment, admissions, advising, student engagement, and student progression. UAGC leverages Salesforce as its primary engagement and service platform, enabling personalized, efficient, and data-driven interactions throughout the student lifecycle.
Visa sponsorship is not available for this position.
Candidates working anywhere in the U.S. may be considered for a remote assignment. If you are selected for this position and are employed to work remotely from outside of Arizona, your overtime exemption status will depend on the laws of the state where you perform your work. For employees working outside of Arizona, you may be hired as an hourly employee in accordance with state laws. A comparable hourly rate range would be: $41.77 - $66.82. These changes would not affect the position duties as outlined.
Candidates working anywhere in the U.S. may be considered for a remote assignment, with strong preference for candidates able to work from Arizona.
Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities
University Information Technology Services (UITS) is the University of Arizona's central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.
- Translate higher-education business needs into scalable solutions within Salesforce (Sales, Service, Education, Experience, Marketing Clouds).
- Build advanced Salesforce Flows, Flow Orchestration, and declarative automation at scale.
- Develop Apex classes, triggers, Lightning Web Components (LWC), SOQL/SOSL.
- Manage integrations using REST/SOAP APIs, middleware, and ETL tools.
- Configure Salesforce objects, security, validation rules, and page layouts.
- Participate in DevOps/CI-CD processes, code branching, and release management.
- Collaborate with product owners and business SMEs across the student lifecycle admission, student services, academic operations.
- Troubleshoot issues, perform root-cause analysis, and optimize performance adhering to best practices.
- Ensure alignment with data governance, privacy, and institutional standards.
Knowledge, Skills, Abilities:
- Knowledge of Salesforce automation concepts and best practices.
- Skill in designing, developing, and supporting Salesforce solutions (e.g., Apex, LWC, SOQL/SOSL, integrations) within a DevOps/CI/CD framework.
- Knowledge of reporting/analytics tools (e.g., CRM Analytics and Tableau) and translating data into actionable insights.
- Knowledge of higher education enterprise systems (e.g., SIS, LMS) and workflows supporting enrollment and retention.
- Skill in providing information technology related customer service to users having varying levels of technical expertise.
- Skill in writing technical documentation.
- Ability to manage multiple concurrent projects.
- Ability to work independently and as part of a team.
- Ability to communicate effectively verbally and in writing.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Minimum Qualifications
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
AND
- 5 years Salesforce development experience which includes at least 2 years of experience with Service Cloud, Sales Cloud, Education Data Architecture.
Preferred Qualifications
- Salesforce Platform Developer I certification, Salesforce Platform Developer II certification.
- Experience with Education Cloud, Experience Cloud, and Marketing Cloud.
- Middleware experience using modern middleware tools such as MuleSoft, Boomi, and Jitterbit.
- Experience with full SDLC processes and agile methodologies.
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