Salesforce System Administrator II

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 405 Pay Range: $89,400.00 - $134,100.00

Job Description

The Systems Administrator II leads the ongoing development and support of platforms (such as Enterprise Content Services), as well as our public and student facing websites, portals, and third-party software integrations. The individual in this role exemplifies a record of success in improving processes and adoption using various platforms. The Systems Administrator II applies expert knowledge to ensure best practices and well-engineered architecture across the department. The Systems Administrator II is a key stakeholder and initiator of major changes to processes, engineering practices, and system administration. The Systems Administrator II is required to solve critical issues and initiatives across multiple teams. This role requires an extensive and deep understanding of cutting-edge practices and innovative approaches to problems. The Systems Administrator II is tasked with establishing and maintaining a positive and productive culture, working closely with functional leaders, organizational units, and subject matter experts to identify develop, deploy, maintain, and support new and existing business processes. About the Team

Join a collaborative and innovative team that powers WGU's technology ecosystem. We are passionate about leveraging Salesforce to streamline processes, enhance data integrity, and deliver exceptional experiences for students and staff.

As a Salesforce Administrator II, you will play a critical role in managing and optimizing our Salesforce platform to support business operations and drive innovation. You'll partner with stakeholders across the organization to design scalable solutions, maintain data quality, and implement automation that improves efficiency.

What You'll Do

• Configure and maintain Salesforce objects, fields, workflows, validation rules, and page layouts to meet evolving business needs.
• Manage user accounts, roles, profiles, and permissions while troubleshooting access issues.
• Ensure data integrity through audits, deduplication, and validation rules; perform imports/exports using tools like Data Loader.
• Implement and maintain security measures, including field-level security and sharing rules.
• Build and optimize reports and dashboards to provide actionable insights for stakeholders.
• Design and deploy process automation using Flow, Process Builder, and Approval Processes to reduce manual work.
• Support release management activities, including sandbox refreshes, testing, and deployment coordination.

What You'll Bring

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 4+ years of experience as a Salesforce Administrator/Developer.
• Salesforce Administrator Certification (ADM-201) required; Advanced Admin (ADM-211) preferred.
• Strong understanding of Salesforce best practices and functionality.
• Exceptional communication skills and ability to collaborate across teams.
• Strong analytical and problem-solving skills with a focus on innovation.

Bonus Points if You Have

• Advanced Salesforce certifications beyond ADM-211.
• Experience with ECS or related platforms.

Experience in Lieu of Education

Equivalent relevant experience may substitute for educational requirements at the hiring manager's discretion.

What to Expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you will hear from a recruiter or hiring manager who will guide you through the process. We aim to communicate decisions promptly and respectfully.

Here is what that typically looks like:

• Introductory call
• Talent Partner Screen
• Technical Interview
• Hiring Leader and Additional Leader Interview

Work Location

This is a full-time, in-office position at WGU's office in Phoenix, Arizona.

Visa Sponsorship

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

What You'll Receive as a Full-Time WGU Employee

• Comprehensive healthcare
• HSA and FSA options
• Life and disability insurance
• Legal assistance and identity protection
• Retirement savings plan
• Wellbeing programs
• Discounted WGU tuition for you and your family
• Flexible PTO and Sick time
• 11 paid holidays
• Additional paid leaves, including parental leave

Explore the full benefits overview at https://wgubenefits.com.

We are looking forward to getting to know you and seeing how you think, collaborate and build. Welcome to WGU.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.