Graduate Employee- Academic Success Center- Academic Care and Resilience Graduate Assistant

College Work Study Position: Yes Department: Academic Success Center Division: Division of Academic Affairs Hours per week: 20 Hiring Rate: $16,920/year Preferred Student Classification: Graduate Student Nature & Purpose of Position: The Graduate Assistant for Academic Care and Resilience will provide essential support for the implementation of a comprehensive two-tiered student success initiative designed to enhance retention and persistence for first-generation, at-risk, and disconnected learners. This position assists the Academic Care and Resilience Advocate in executing Pre-Care (pre-college success coaching) and Preventive-Care (structured resiliency support) programs. The Graduate Assistant will support student outreach, data tracking, communication coordination, and program logistics while gaining valuable professional experience in student success initiatives and higher education administration. Other Requirements for the Position: Supervision Works under the direct supervision of the Assistant Director with functional oversight from the Academic Care and Resilience Advocate. Receives regular training, guidance, and feedback on assigned tasks and professional development opportunities related to student success work in higher education. Primary Responsibilities Student Support and Outreach Conduct outreach to program participants (first-generation students, at-risk students, and stop-outs) through multiple communication channels Coordinate program logistics including enrollment tracking, appointment scheduling, and student communications Prepare and distribute program materials, resources, and appointment reminders Track and monitor student engagement, participation, and completion rates across all program activities Follow up with non-responsive students and attend campus engagement events as needed Communication and Coordination Respond to student inquiries about program services and coordinate communication between students and the Academic Care and Resilience Advocate Send regular program updates, reminders, and resource information to participating students Monitor and respond to academic alerts, coordinating appropriate interventions and support services Disseminate information about campus resources and support services to program participants Program Development and Administrative Support Create and maintain program materials including handouts, presentations, email templates, communication scripts, and digital resources Organize and maintain resource libraries, program calendars, scheduling systems, and filing systems Assist with planning and logistics for program workshops, orientations, information sessions, and events Support preparation of progress reports, grant reporting materials, and evaluation activities with external evaluator Document best practices, procedures, and student success stories for program evaluation and implementation guide Contribute ideas for program improvement based on student feedback and observations Perform other related duties as assigned by the Academic Care and Resilience Advocate Minimum Qualifications Required Must be currently enrolled as a graduate student at Sam Houston State University Strong organizational skills and attention to detail Excellent written and verbal communication skills Ability to work independently and as part of a team Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to maintain confidentiality and handle sensitive student information appropriately Strong interpersonal skills and ability to communicate professionally with diverse student populations Reliable, punctual, and able to commit to 20 hours per week Positive attitude and genuine interest in supporting student success Preferred Graduate student in Higher Education, Student Affairs, Counseling, Education, Social Work, or related field Previous experience working with first-generation or at-risk college students Experience with student success platforms (EAB Navigate or similar systems) Understanding of challenges facing first-generation and socioeconomically disadvantaged students Experience in academic advising, tutoring, mentoring, or student support services Experience with data entry, tracking systems, or database management Knowledge of FERPA regulations and student privacy requirements Open Date: 04/29/2026 Contact Name & Title: Iris Martinez, Assistant Director Contact Phone: 9362943947 Contact Email: mxi004@shsu.edu EEO Statement: Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215. Annual Security and Fire Safety Report Organization For more than 140 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," resonates among its 21,000 students, eight colleges and well beyond its historical roots through research, creative endeavors, service learning, volunteering and more. SHSU is an institution whose mission is to provide high quality education, scholarship, and service to students. With over 90 bachelor degrees, 50 master’s, and 11 doctoral programs—including the nation’s first Ph.D. in forensic science, SHSU provides an exceptional college experience for every student: traditional or non-traditional; first generation; international; or online. Service to self and others is paramount at SHSU and reflected in all university organizations and programs. In fact, the university was named to USA Today’s Top 50 in the U.S. for “commitment to civic engagement and global awareness,” in addition to being classified a "Community Engaged Campus" by the Carnegie Commission on Higher Education. This honor, bestowed to only 311 public institutions nationwide, acknowledges the university's significant commitment to service. Sam Houston State University has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas, Huntsville provides area residents with a sense of community and belonging, although just an hour drive north of Houston.