"Scheduler - LV Nellis Family Med Cl - Full Time 10 Hour Days (Non-Exempt) (Non-Union)"

Scheduler - LV Nellis Family Med Cl - Full Time 10 Hour Days (Non-Exempt) (Non-Union)

University of Southern California (USC)

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.

The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vison. This position demonstrates excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions.

Essential Duties:

• Acts as the positive face of the Health Center as the main point of contact for participants and families
• Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
• Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
• Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
• Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.
• Maintain all delegated worklists (tasks) through the electronic medical record
• Effective, efficient and safe use of equipment.
• Handles patient requests and questions appropriately
• Provides benefit plan and eligibility information to participants, providers, unions, employers and others
• Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
• Perform duties as care coordinator when assigned.
• Other duties as assigned.

Required Qualifications:

• Req High school or equivalent
• Req Understanding of medical terminology
• Req Ability to interview patients and interface with physicians, nurses and other professional staff.

Preferred Qualifications:

• Pref 1 year One (1) year working in a customer service (preferably in a medical environment).

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $21.00 - $29.77. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Quick Apply Link: https://usccareers.usc.edu/job/-/-/1209/87120934304

About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.