"Scheduling Coordinator"

Job Summary

Provides check in and check out administrative functions within the student health clinic, to include processing and reconciling payments, scheduling appointments for in-person and telehealth appointments, processing referrals and making appointments with outside providers/clinics, and tracking follow-up reports/medical records from outside providers. Responsible for answering telephone calls, routing medication faxes and student email requests for assistance to appropriate clinic personnel, and daily interactions with students at the clinic front desk.

Responsibilities

The duties include but are not limited to:

• SCHEDULE VISITS: Schedule visits to clinics for patients referred to via walk-in, telephone, e-mail, or internet. Conduct telephone pre-visit interviews to obtain necessary information.
• INSURANCE VERIFICATION AND DATA ENTRY: Insurance verification and patient financial counseling or referral to appropriate party. Data entry of patient and/or insurance information.
• TELEPHONE/DATABASE MANAGEMENT: Telephone management and maintenance. Maintain databases for patients and/or insurance.
• PRODUCE MONTHLY REPORTS: Produce monthly reports, letters to patients and letters of medical necessity to insurance companies and other correspondence as requested or necessary to support claims processing.
• Perform other duties as assigned.

Required Qualifications

High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and four years of experience in an office setting.

Preferred Qualifications

Experience with electronic medical record system to include set-up, reporting, troubleshooting, template building. Experience with Information Technology, confidential medical records, patient advocacy and insurance claim filing preferred.

Knowledge, Skills, & Abilities

SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
ABILITIES
Ability to maintain confidentiality.

Shift/Salary/Benefits

Shift: Days; M-F
Pay Band: B3
Salary: $16.54/hourly - $16.60/hourly
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive patient, student, employee, financial, business, etc. information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity: Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply: Consider applying with us today! https://www.augusta.edu/hr/jobs/