Scheduling Coordinator

Job ID: 286723

Location: Augusta University

Full/Part Time: Full Time

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University- Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

At Student Health Services (SHS) our mission is to foster positive patient outcomes by providing professional medical and psychiatric services for Augusta University students. We prioritize patient safety, quality healthcare, professionalism, and compassion as our service standards. We aim to assist each student to achieve and maintain holistic well-being in order to reach their maximum potential within the academic (undergraduate, graduate, and professional) programs at Augusta University.

Job Summary

Provides check in and check out administrative functions within the student health clinic, to include processing and reconciling payments, scheduling appointments for in-person and telehealth appointments, processing referrals and making appointments with outside providers/clinics, and tracking follow-up reports/medical records from outside providers. Responsible for answering telephone calls, routing medication faxes and student email requests for assistance to appropriate clinic personnel, and daily interactions with students at the clinic front desk.

Responsibilities

The duties include but are not limited to: SCHEDULE VISITS: Schedule visits to clinics for patients referred to via walk-in, telephone, e-mail, or internet. Conduct telephone pre-visit interviews to obtain necessary information. INSURANCE VERIFICATION AND DATA ENTRY: Insurance verification and patient financial counseling or referral to appropriate party. Data entry of patient and/or insurance information. TELEPHONE/DATABASE MANAGEMENT: Telephone management and maintenance. Maintain databases for patients and/or insurance. PRODUCE MONTHLY REPORTS: Produce monthly reports, letters to patients and letters of medical necessity to insurance companies and other correspondence as requested or necessary to support claims processing. : Perform other duties as assigned.

Required Qualifications

High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and four years of experience in an office setting.

Preferred Qualifications

Experience with electronic medical record system to include set-up, reporting, troubleshooting, template building. Experience with Information Technology, confidential medical records, patient advocacy and insurance claim filing preferred.

Knowledge, Skills, & Abilities

KNOWLEDGE SKILLS Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational skills. ABILITIES Ability to maintain confidentiality.

Shift/Salary/Benefits

Shift: Days; M-F Pay Band: B3 Salary: $16.54/hourly - $16.60/hourly Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.