Job Title: Scheduling Coordinator - James Float Pool
Department: James | Outpatient Registration
Scope of Position
This position is part of the James Patient Access Ambulatory Clinic Float Pool and is responsible for supporting scheduling operations across all ambulatory and inpatient sites within The James Cancer Hospital. Due to the dynamic nature of this role, flexibility in work hours and location is essential. Staff may be scheduled at various clinic sites and must be available to work shifts ranging between 6:30 a.m. and 9:30 p.m., including occasional weekends and holidays, based on operational needs. Float Pool team members are expected to adapt quickly to different clinic environments, maintain high-quality service standards, and provide consistent support to ensure a seamless patient registration experience across the health system.
The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, scheduling, customer service and point of service collection. The primary responsibility of staff within the Revenue Cycle is to ensure the collection of net revenue for services rendered.
Position Summary
The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures.
Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, eligibility, document management software, and etc.
Minimum Required Qualifications
High School diploma or GED. 0 years of relevant experience required. 0-2 years of relevant experience preferred.
Career Roadmap
- Function: Finance
- Sub-Function: Revenue Cycle – Registration
- Band: Individual Contributor - Technical
- Level: T1
Additional Information: Location: James Cancer Hospital (0375) Position Type: Regular Scheduled Hours: 40 Shift: Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
