Job Details
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Job Title: Scheduling Lead Coordinator
Department: James | James Ambulatory Scheduling
Scope of Position
The Ohio State University Medical Center is committed to improving access and service to customers. The Scheduling Lead Coordinator functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated access services as well as ensures proper data collection/support for an accurate bill. Additionally, the Patient Access Lead is the product line/service line knowledge expert for product and/or is proficient in scheduling across all scheduling product lines. In addition, the lead is proficient in performing the pre-registration process at the point of scheduling.
Position Summary
The Scheduling Lead Coordinator is an expert in product or service line area (i.e. physician appt. scheduling, OR/admission, radiology outpatient procedures, full service cardiology scheduling). Responsible for providing consumers (physicians and patients) with accurate, up-to-date information regarding their physicians products, services and general procedures, as well as maintaining software to ensure accuracy of same information. Schedule first time appointments and/or other appointments as assigned. Assures accurate information is gathered to support clinical and financial needs. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one phone call. Solves routine and complex customer problems. Communicates regularly with physicians, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Displays the highest level of customer service, attentiveness and consideration possible in all cases. Uses integrated health information systems and telecommunication technology and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity. Generates system reports and utilizes system reporting tools to demonstrate product line success and/or lack of relative to referrals, access, appointments, wait times. Presents product line/service line information to key audiences such as service line physicians, and other audiences as assigned. Collaborates with these same audiences as necessary for problem resolution.
Minimum Qualifications
High School Diploma or GED. PC knowledge and interpersonal, verbal and written communication. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.
Medical terminology, ICD-9 diagnosis coding and third party reimbursement experience a plus. Demonstrated ability to work in multiple Databases for management and reporting. Ability to work in self-directed manner while interacting with consumers, physicians and all medical center faculty and staff. Familiarity with OSUMC and its entities preferred.
Career Roadmap
FUNCTION: Finance
SUB-FUNCTION: Revenue Cycle - Scheduling
CAREER BAND: Individual Contributor - Technical
CAREER LEVEL: T4
Additional Information
Location: Ackerd Rd, 660 (0242)
Position Type: Regular
Scheduled Hours: 40
Shift: First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Organization
About The Ohio State University
The Ohio State University, one of the biggest and most comprehensive universities in the country, creates experiences that bring together expertise, ideas and resources to improve communities locally and globally.
Ohio State is regularly honored as one of the nation’s top 20 public universities. With campuses and research centers throughout the state, the institution’s unrivaled depth and breadth advance innovation, health care and research within Ohio’s communities. For more than 150 years, Ohio State has inspired the next generation of leaders, discovering groundbreaking medical breakthroughs and finding solutions to the problems the world is facing now.
Ohio State also has a top-rated academic medical center and a premier cancer hospital and research center.
Ohio State offers more than 200 majors and programs — plus 500 specializations — for undergraduates, in addition to more than 230 master’s, doctoral and professional degree programs and an estimated 12,000 course offerings.
Join Ohio State’s Community
At The Ohio State University, we connect people, ideas and resources to put knowledge into practice and create meaningful impact in people’s lives. Buckeyes lead with purpose. We advance excellence and inspire people to join in and take action. Together, we’ll create meaningful impact at a scale few others can match.
Explore our Extensive Benefits
Ohio State provides access to opportunities and resources for all employees. Starting your first day, Ohio State offers you a comprehensive benefits package.
- WORK-LIFE: Flexible and remote work arrangements where applicable, child care program, and access to educational, athletic and cultural events.
- RETIREMENT: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans.
- HEALTH: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming.
- TIME OFF: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available.
- FINANCIAL: Tuition assistance for employees and their dependents, adoption assistance, and discounts with preferred vendors and university partners.
- WELLNESS: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.
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