Scheduling Representative, Patient Relations & Financial Services

Scheduling Representatives are responsible for providing superior patient-focused experiences in scheduling appointments, resolving patient needs or concerns, and creating/updating patient accounts.

Our ideal candidate will assist Penn Dental Family Medicine's clinical departments in providing patient-focused experiences supporting the delivery of high-quality care.

PATIENT EXPERIENCE:

• Professionally greet & assist patients in scheduling appointments.
• Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.

PATIENT RESPONSIBILITIES:

• Accurately gather new patient demographics, insurance and/or financial information to establish/update patient's account. Verify patient insurance as pre-appointment activity.
• Resolve patient inquiries and concerns and/or provide support in connecting patients to department or party who can provide resolution.
• Review appointment book in support of maintaining productive & efficient patient flow.
• Dedication to learning and professional development.
• Other duties as assigned. Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience.

QUALIFICATIONS:

• A High School Diploma or GED and 1 year to 2 years of experience or equivalent combination of education and experience is required.
• Experience with windows based software required. Axium dental software experience preferred.
• One to Two years' experience in professional office setting required. Knowledge of dental terminology and dental procedures preferred.
• Excellent customer service skills required.
• Excellent oral and written communication skills required.

PROFESSIONAL ATTRIBUTES

• POSITIVE ENERGY AND ENTHUSIASM, with a strong commitment to exceeding patient and team expectations
• FLEXIBILITY AND OPENNESS to work individually and as a team
• TEAM PLAYER a strong desire to be an active, long-term participant in the growth and success of the School
• ABILITY TO ADAPT AND LEARN QUICKLY, make an immediate, sustainable impact, and provide value-added service to patients and team
• STRONG COMMUNICATION AND INTERPERSONAL SKILLS, displaying the ability to connect and build relationships with team members/peers and patients
• CONFIDENCE IN PROFESSIONAL APTITUDE and ability to effectively convey customer services skills, knowledge and qualifications to patients

Job Location: Philadelphia, Pennsylvania

Department / School: School of Dental Medicine

Pay Range: $16.83 - $21.88 Hourly Rate