"School Education Manager"

About the Role

The post holder is directly responsible for the management and provision of effective and efficient administrative support for all education activities throughout the student cycle for Undergraduate and Postgraduate taught programmes. Working closely with the Academic Leads and other School, faculty, and university-wide stakeholders, the Education and Quality Manager will oversee the quality assurance and efficient delivery of taught programme administration; and will enable the implementation of consistent Faculty and university governance procedures, in liaison with the Faculty Education and Quality Manager, which best support the School and the Faculty enabling plans.

About You

You are a strategic and experienced education professional with a UK first degree and ideally a postgraduate qualification or equivalent experience in higher education. You bring a strong track record in student administration, academic quality assurance, and curriculum development, with a deep understanding of academic regulations and sector standards such as OfS compliance. Your leadership is evidenced through managing high-performing teams, delivering complex projects, and driving continuous improvement across the student lifecycle. You are confident in interpreting and presenting data from student surveys and performance dashboards to inform decision-making and enhance service delivery. Your collaborative and empathetic approach enables you to build strong relationships with stakeholders, support cultural change, and lead with integrity. Proficient in systems like SITS and VLEs, you are highly organised, digitally literate, and committed to equality, inclusion, and professional excellence. You are ready to lead and innovate in alignment with the School’s education strategy and institutional priorities.

About the School

The Faculty of Humanities and Social Sciences (HSS) combines research excellence with a strong commitment to growth, innovation, and diversity in our educational activities. Public engagement, partnerships, cross-disciplinary collaboration, and the generation of research with broad and compelling public benefits are all central to the Faculty’s success. Queen Mary’s global reputation is supported by our distinctive excellence across the humanities and social sciences. Law, together with History, Drama and English regularly appear in subject rankings of the top 50 universities in the world. Geography, Linguistics, and Drama have each been ranked first in previous research excellence exercises. Our Centres and Institutes drive Queen Mary’s local, national and global reputation, including the Institute for the Humanities and Social Sciences and the Mile End Institute. Our academic schools work together effectively, generating excellent research, teaching and learning opportunities across a broad disciplinary range. Altogether, there are over 12,000 students and around 500 academic staff across the Faculty located across two main campuses.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers. We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.