"Accommodation Coordinator, Campus Services"

Description

Accommodation Coordinator, Campus Services 

Based at our Broome Campus      

Full-time Continuing Opportunity      

• Join a national university committed to excellence in education, scholarship and research.
• Supportive Staff and work environment
• HEW Level 5 $75,182 pa to $83,594 + 14% superannuation

ABOUT THE UNIVERSITY 

The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.

ABOUT THE OFFICE

Campus Infrastructure and Facilities (CIF) deliver comprehensive property and facilities management operations to the University community by using integrated systems and services to support the University’s teaching and learning, research endeavours and strategic objectives.

We aim to deliver a responsive, high-quality service. We strive to achieve this through strategic planning, delivering a capital works program, maintaining assets and facilities, and managing commercial services across our campuses. 

ABOUT THE ROLE 

The Accommodation Coordinator is a key member of the Campus Infrastructure and Facilities team. The role will be responsible for ensuring the timely provision of logistical support and day-to-day services across the relevant Campus by coordinating the service delivery for the accommodation, public area and venue operations.

Key Responsibilities      

• Coordination of Broome, Derby & Kununurra accommodation for UNDA, including but not limited to; processing accommodation enquiries and reservations, administering guest accounts, coordinating guest arrivals and departures and conducting check-in and orientation to campus services and facilities.
• Regularly gather and assess guest feedback, promptly addressing any concerns and presenting recommendations for service enhancements in alignment with university standards and protocols.
• Develop and maintain accommodation guides, procedures, processes, marketing materials and UNDA website content relating to accommodation.
• Administer purchasing and procurement procedures, inventory and stock control for resources and consumables, ensuring alignment with annual budgets.
• Maintain registers and database and management systems, as required.
• Develop and maintain relationships with key internal and external stakeholders including local service suppliers, government agencies, other education and training organisations and the local community.
• Coordinate housekeeping and cleaning services for campus accommodation and facilities
• Assist with the coordination of administrative and service requirements for internal and external events and venue hire.
• Coordination and supervision of staff namely the Campus Operations Assistants and relevant contractors.
• Report and monitor all matters pertaining to security, safety, behaviour or discipline and contributing to emergency response plans and instructions.
• Report and monitor planned and reactive repairs and maintenance requirements.

Qualifications, skills & experience      

• Relevant degree without subsequent relevant work experience, or completion of a diploma qualification with at least 2 years subsequent relevant work experience, or equivalent combination of relevant experience and/ or education or training.
• Previous leadership experience in the hospitality and accommodation industry, student accommodation.
• Ability to communicate and liaise professionally with staff, students, key stakeholders within the University, and with external stakeholders namely, contractors, external authorities, and members of the public.
• Demonstrated knowledge of workplace health and safety policy, procedure and regulations.
• Skilled in co-ordinating a service- oriented environment, with a commitment to the provision of high-quality client service.
• High level of attention to detail and accuracy, with an understanding of invoicing, purchase orders and stock management.
• Demonstrated ability to use a range of computer programs relevant to the management of facilities and resources. Experience in StarRez or a similar Student Housing Software highly desirable.
• Ability to adapt to an evolving facility management environment and possess the willingness to work collaboratively in a team environment to achieve work unit objectives.

BENEFITS      

• Generous training and development opportunities
• Friendly and collaborative working environment
• Fast paced environment with opportunity for professional growth   

CONTACT US      

Please apply online with a resume and cover letter addressing the above selection criteria to enable us to assess your suitability for the role.   

Applications close: 18 August 2024