Seasonal Part Time - Snapdragon Stadium Club Supervisor

COMPENSATION:

Pay Rate: $24.00 per hour

SUMMARY:

Manages the overall operation of a premium club at Snapdragon Stadium.

ESSENTIAL DUTIES AND RESPONSIBILITIES

OPERATIONS

Ability to multi-task and prioritize in a deadline-oriented environment.
Manage daily responsibilities of all club premium employees to include side-work, sanitation, and timecards.

Set-up and breakdown for all clubs including space layout, equipment load-in and staff assignments.

Oversees Front of House (FOH) and Back of House (BOH) operations, and ensures all clubs are activating at the highest level.

Responsible for the inventory of equipment, small wares, disposables, and beverages.

Plans and prepares event schedules and assigns employees to specific duties and tasks.

Ensures that all equipment is in proper operational condition and is cleaned on a regular basis.

Monitors and ensures compliance for proper inspections, handling, and storage for all inventories of food, supplies, linens, and equipment; establishes security/internal controls and sanitation. Ensures all unit audit results score “exceed standards.”

Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.

Other duties as assigned.

STAFFING & DEVELOPMENT

Provide supervision, leadership, training, and development of staff including but not limited to club supervisors, club servers/staff, in-seat servers/runners, and in-seat pantry staff.
Completes and maintains ServSafe Managers certification & ServSafe Alcohol certification.

GUEST SERVICES

Build and maintain strong relationships with premium ticket holders.
Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership and management skills.
Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, Spectra management and university personnel.
Makes daily adjustments to load lists and itineraries based on customer needs and informs Senior Club Manager of any customer issues or complaints.
Addresses complaints and resolves problems.
Holds the team accountable to steps of service to deliver great guest service and responds and assists in any departmental guest service issue.
Manage special dietary needs.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED

At least one year of supervisory experience; or equivalent combination of education and experience. Stadium/ Premium club level experience preferred. Food and beverage knowledge required. Cash handling/point of sale experience preferred. Ability to work flexible hours (evenings, nights, weekends, holidays).

Strong communications, customer service, detailed orientation and computer literacy are required.

Food Handler's certificate from the County of San Diego is preferred.

For alcohol service purposes, 21 years or older is preferred and able to obtain Responsible Beverage Service (RBS) certification.

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Seasonal Part Time - Snapdragon Stadium Club Supervisor

San Diego State University

San Diego, CA, USA